Technical Service Representative
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Before you apply
LocationCharlotte, NC, us
Work modeon-site
Typefull-time
SeniorityMid
ExperienceUp to 5 yrs
DepartmentLaboratory
Company size1,001–5,000 people
PostedSep 30, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School graduate or G.E.D. equivalent
Must be able to pass a color vision test
Have the ability and willingness to travel
Be able to match colors effectively
Demonstrate excellent customer service skills
Effectively communicate with peers and customers
Excellent written, reading comprehension and basic math skills
Have the ability to lift up to 50 lbs. frequently
Associate degree from 2-year college or trade school
Previous ink inplant experience
SAP experience and proficient with Microsoft Suite programs
3-5 years in the ink industry and experience in commercial printing
Skills
SAP
Microsoft Suite
Benefits
Health insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Pet insurance
HSA
FSA
401(k)
Paid volunteer time off
Paid parental leave
Company Description
In a world of vibrant color, INX stands out by blending art, science, and sustainability into every drop of ink we make. We’re globally recognized for our innovation, and we’re A Great Place to Work-Certified™ company!
INX International is the third largest producer of inks in North America with full-service subsidiaries in Europe and South America. We offer a complete line of ink and coating solutions technology for commercial, packaging and digital applications. We expertly blend pioneering technology with a deep commitment to the environment. Dedicated to coloring a safe and sustainable future one print at a time, you can see our color chemistry on beverage cans, food and household packaging, clothing, banners, billboards and more.
Investing in and protecting our employees is the key to our success. Our average employee has been with us 12 years, and we recognize the significant experience and the continuous dedication of our team members.
We’re actively seeking new talent with new ideas as we continue to provide sustainable products, service and innovation to the printing and packaging markets.
Join us in coloring a safe and sustainable future!
Job Description
About the role
We are seeking a Technical Service Representative (Metal Deco Ink) to work with us. This person will report to the Laboratory Manager for performance of assigned functions, and coordinates with branch Inplant Technicians. The person in this role will be required to travel domestically up to 50%. As a Tech Service Representative you will be responsible for:
•
Performing Technical Service in local Lab or at customer locations
•
Performing color matches
•
Manufacturing and QC batches on-site at customer locations
•
Inventory management and record-keeping
•
Housekeeping, purchasing and other duties as assigned
Qualifications
To perform your job as expected, you will be required to:
•
Have a High School graduate or G.E.D. equivalent
•
Must be able to pass a color vision test
•
Have the ability and willingness to travel
•
Be able to match colors effectively
•
Demonstrate excellent customer service skills
•
Effectively communicate with peers and customers
•
Have excellent written, reading comprehension and basic math skills
•
Have the ability to lift up to 50 lbs. frequently
In addition to these qualifications, we will consider as a plus if you have:
•
Associate degree from 2-year college or trade school
•
Previous ink inplant experience
•
SAP experience and proficient with Microsoft Suite programs.
•
3-5 years in the ink industry and experience in commercial printing
Additional Information
We offer a competitive salary with excellent benefits including medical, dental, vision, life insurance, disability, pet insurance, HSA and FSA, 401(k), and more. Through our programs, which now include Paid Volunteer Time Off and Paid Parental Leave, we support the needs of our employees, their dependents, and their communities by providing a benefit package that is easy to understand, easy to access, and affordable for all our employees.
Don’t just choose a job; choose a career that emphasizes employee growth in a safe, environmentally conscious culture. Embark on your Colorful Career with us!
Hiring process
We require post-offer, pre-employment drug screens, physicals, and background checks.
Legal
Equal Opportunity Employer: disability/veteran.
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