Service Delivery Manager
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Before you apply
LocationPasig, Metro Manila, Philippines
SeniorityMid
Experience2+ yrs
Company size501–1,000 people
PostedAug 25, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in IT, Engineering, or related field
2 years of experience in service delivery, IT operations, or managed services
Proven experience managing client relationships in SLA driven environments
Strong knowledge of incident, problem, and change management processes
Experience leading cross functional technical teams
Strong reporting and documentation skills
Experience with Agile/Scrum Methodology
ITIL certification (preferred)
Job Description:
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Serve as the primary point of contact for service delivery matters
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Ensure services are delivered in accordance with SLAs and quality standards
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Monitor KPIs (response time, resolution time, uptime, customer satisfaction)
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Manage escalations and ensure timely issue resolution
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Lead incident management and post-incident reviews (RCA)
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Coordinate service transitions, upgrades, and changes
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Provide regular service performance reports to clients and senior management
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Lead and support service delivery teams to meet operational targets
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Drive continuous service improvement initiatives
Requirements
Qualifications:
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Bachelor’s degree in IT, Engineering, or related field
•
2 years of experience in service delivery, IT operations, or managed services
•
Proven experience managing client relationships in SLA driven environments
•
Strong knowledge of incident, problem, and change management processes
•
Experience leading cross functional technical teams
•
Strong reporting and documentation skills
•
Experience with Agile/Scrum Methodology
•
ITIL certification (preferred)
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