4.1Behavioral competences
Customer Perspective (KONE Leadership Competences) Takes customer´s perspective and focuses on those activities which are critical to customer satisfaction. Keeps up-to-date on current developments in the industry and constantly seeks opportunities for improvement.
Impact and Influencing (KONE Leadership Competences) Communicates with confidence and clarity, identifies, and breaks down barriers to open communication. Considers and builds on others ideas.
Innovation and creativity (KONE general competences): Produces original ideas. Looks at problems from new angles. Seeks out new and innovative ways of approaching situations or tasks.
Conceptual Thinking (KONE general competences): Recognizes patterns and trends. Demonstrates an understanding of information in its broader context. Applies concepts and theories to practical situations. Generates theories and conceptual models to explain relationships between information. Simplifies complex information into a single, clear concept.
Collaborating (KONE general competences): Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.
Analysis and problem solving (KONE general competences): Distinguishes between important information and irrelevant or minor details. Analysis information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.
Judgement (KONE Leadership competences): Draws upon a wide range of information to make well informed decisions even when faced with ambiguity and uncertainty. Simplifies complex information to clear concepts and solutions. Stands by decisions and takes responsibility for them.