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Rochester Regional Health

Access Associate (Full-time, Days)

Salary$18 – $20/hr
LocationNephrology - Seneca Ridge
Also in370 E. Ridge Road, Suite 20 Rochester, NY 14621
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentNephrology
Company size10,000+ people
First seenOct 10, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Nice to have3
2-year degree or equivalent combination of education and work experience preferred
Intermediate computer skills
Excellent customer service and communication skills
Summary
As an Access Associate, you will be responsible for many administrative support duties, such as greeting patients, performing check-in and check-out procedures and processing payments. This position requires a warm and inviting disposition, as you will be the first point of contact for our patients and their families.
Job Title: Access Associate
Department: Nephrology
Location: 370 E. Ridge Road, Suite 20 Rochester, NY 14621
Hours Per Week: 40 - Full-time
Schedule: Monday-Friday, 8am-430pm
Required Qualifications
NA
Preferred Qualifications
•
2-year degree or equivalent combination of education and work experience preferred
•
Intermediate computer skills
•
Excellent customer service and communication skills
Responsibilities
•
Customer Service. Manage incoming calls while providing necessary information; greeting patients providing direction as needed and scheduling patient appointments
•
Registration & Verification. Complete the registration process for patients as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary precertification/authorization when applicable
•
Billing & Payments. Collect and process payments when applicable
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
Sedentary - Sedentary roles are primarily office-based and require prolonged sitting (67–100% of the workday) with minimal physical effort and lifting limited to under 10 lbs. Fine motor skills are necessary for computer work, writing, and telephone use, supported by clear visual and auditory ability. Cognitive and emotional demands are high due to extended concentration, frequent interruptions, independent decision-making, and information processing. Although physical exposure is low, administrative areas within healthcare environments may occasionally involve contact with infectious agents. Some roles may require flexible hours, TB screening, or a valid driver’s license.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$17.85 - $20.00
CITY:
Rochester
POSTAL CODE:
14621
Legal
The posted pay range is a good faith representation of potential base pay for this position. It may be modified in the future and eligible for additional pay components. Individual annual salaries/hourly rates could vary based on position details and FTE. Pay is determined by considering factors including, but not limited to, experience, relevant qualifications, specialty, internal equity, locations, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
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