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Cross Border Talents

Romanian/Bulgarian Service action coordinator

LocationBolintin-Deal, Giurgiu County, Romania
Work modeon-site
Typefull-time
DepartmentBPO_RO1
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
About the company
Our client has a passion for making a difference and that’s why our teams are full of creative individuals with ‘can do’ attitudes who know how to deliver the best customer experience. You will work in a fast-paced dynamic environment with colleagues from all over the world, it is a multi-cultural workplace where your team is your family away from home.
With a clear understanding of our customer expectations, you’ll be able to secure and communicate both verbally and digitally, the best possible solution to deliver against our customer needs:
Responsibilities
1)Handling the full breakdown process in the required languages for all products supported within the department and according to the procedures
2)Assuring an active follow-up of open cases via the monitor info
3)Secure the financial arrangements related to a breakdown according to warranty, soft products and financial routines
4)Escalating cases according to the escalation process
5)Using their acquired technical understanding to communicate with all parties in a correct and clear way
Requirements
Necessary language profile: Romanian + Bulgarian with English
Basic skills in MS office applications, technical awareness of commercial vehicles, previous experience in a customer service role
Excellent interpersonal and active listening skills
Clear communication skills
Problem solving mindset
Strong attention to detail
Ability to work well in a team
Multitasking skills and good organisational abilities
Ability to attend training in UK for 4 weeks paid by company
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