Case Aide
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Before you apply
Salary$23/hr
LocationSan Antonio, TX
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size1,001–5,000 people
PostedSep 23, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent
1 plus year related experience and/or training
Fluency in English and Spanish
Enter information in Salesforce and UC Portal as required
Review Salesforce and UC Portal for compliance
Document information related to delays in reunification process
Review and sign children's records in accordance with agency policy
Participate in scheduled meetings and team decisions
Participate in workshops, seminars, education programs for professional growth
Compile, prepare, submit, and maintain accurate records
Maintain confidentiality in all areas of child and program operations
Maintain professional and ethical standards of conduct
Complete calls with families and/or sponsors as assigned
Develop safety and service-related resources prior to discharge
Review UC Portal for compliance with upload requirements
Provide National Call Center referrals for service gaps
Support assigned case management, clinical, and medical team
Meet all deadlines by program supervisor and federal partners
Support, encourage, and recruit foster parents (Foster Care Programs)
Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
Work collaboratively with other staff members, service providers and professionals
Provide crisis intervention according to training provided by Compass Connections
Work in a fast-paced environment and maintain emotional control and professional composure at all times
Maintain computer literacy required to meet responsibilities
Work effectively without intensive supervision both independently and as member of multidisciplinary team
Demonstrate a working knowledge of all Compass Connections policies and procedures
First aid, CPR, Emergency behavior intervention certification
2-year Associate degree from accredited program/institution, or two or more years of college-level course work in a related field
2 plus years related experience and/or training
Meet all federal and state regulatory guidelines and standards applicable to this position
Work evenings, weekends and holidays as needed
Implement Compass Connections safety protocols including evacuating with children
Pass a pre-employment drug screen and random drug screens throughout employment
Provide proof of work eligibility status upon request
Pass a pre-employment and biennial criminal background checks
Must receive annual Influenza vaccination or obtain approved exemption
Must be authorized to work for ANY employer in the U.S., sponsorship not available
Skills
Salesforce
Microsoft Office
UC Portal
Benefits
Health insurance
Dental insurance
Vision insurance
Retirement plan
About the company
It’s a great feeling to work for a company that does so much good for others around the world!
Make a difference every day with an organization dedicated to doing good and caring for others.
Compass Connections believes every child deserves to have a place where they feel safe and loved. Our organization offers emergency shelter and group home placement for children while we work to reunite them with family.
We know the sooner family reunification is accomplished, the sooner children can safely integrate into the community and thrive.
We are now hiring compassionate and dependable individuals to join our team at our facility in San Antonio, Texas.
ALL Benefits available on the first day of employment.
•
100% employer-paid medical, dental, vision insurance
•
Retirement plan options
•
Additional employer sponsored benefits available
Ask your recruiter for a complete overview of the benefits available to you.
Hourly Rate: $23.05/hr
Requirements
Language Requirement: Fluency in English and Spanish is required.
About the role
Schedule: Sunday-Thursday 8:00am - 5:00pm
Academic Req: Required – High school diploma, or equivalent; Preferred – 2-year Associate degree from accredited program/institution, or two or more years of college-level course work in a related field
Certifications: First aid, CPR, Emergency behavior intervention
Work experience: Required – 1 plus year related experience and/or training; Preferred – 2 plus years related experience and/or training
Critical Action Items & Measurable Deliverables:
1.
Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2.
Enter information in Salesforce, and UC Portal as required by agency policy and procedures.
3.
Review Salesforce and UC Portal for compliance with federal guidelines, as well as state minimum standards.
4.
Document information related to delays in the reunification process.
5.
Review and sign children’s records in accordance with agency policy and procedures and applicable licensing and contract standards.
6.
Participate in scheduled meetings and team decisions and operations.
7.
Participate in workshops, seminars, education programs and activities that promote professional growth and development.
8.
Compile, prepare, submit, and maintain accurate records, files, forms, statistics, and additional information in accordance with agency policies, licensing and/or contract requirements.
9.
Work evenings, weekends and holidays as needed or requested by position supervisor.
10.
Implement Compass Connections safety protocols including evacuating with children and other staff in case of an emergency.
11.
Maintain confidentiality in all areas of child and program operations.
12.
Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members and complying with required dress code at all times.
Other Responsibilities:
1.
Complete calls with families and/or sponsors as assigned to gather information used for reunification.
2.
Develop safety and service-related resources prior to the discharge of the service population.
3.
Review UC Portal for compliance with upload requirements and ensure the input of updates as needed for safe and timely discharge.
4.
Provide the National Call Center referrals for service gaps identified during 30-day calls.
5.
Support assigned case management, clinical, and medical team.
6.
Meet all deadlines by program supervisor and federal partners.
7.
Foster Care Programs - Support, encourage, and recruit foster parents.
Requirements:
1.
Pass a pre-employment drug screen and random drug screens throughout employment.
2.
Provide proof of work eligibility status upon request.
3.
Pass a pre-employment and biennial criminal background checks.
4.
Demonstrate the ability to:
a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics
b. Work collaboratively with other staff members, service providers and professionals
c. Provide crisis intervention according to training provided by Compass Connections when needed to maintain a safe environment.
d. Work in a fast-paced environment and maintain emotional control and professional composure at all times.
e. Maintain computer literacy required to meet the responsibilities of the position.
f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team
5.
Demonstrate a working knowledge of all Compass Connections policies and procedures.
Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.
English (United States)
If you like to work with people that believe they can make a difference in the world, this is the company for you!
EEO Statement
In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-Other#LI-Entry Level#LI-Full-time
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