At a glanceSummarised by Seekless from the posting.
Must have5
B.E. (Mech) with experience in sales for 3-5 years
Should have flair for digital technologies
Knowledge of aftermarket business processes
Knowledge of Project Management (Digitalization)
Knowledge of ERP & CRM functions
Skills
CRM
ERP
AI/ML
Analytics
Responsibilities
Job Description
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Initiate, facilitate, and lead end‑to‑end business process mapping and review workshops to assess current sales and operational workflows and identify digitalization opportunities
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Conduct detailed analysis of concept notes shared by business stakeholders and convert them into clear, structured Business Requirement Documents (BRDs)
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Collaborate closely with cross‑functional business teams to capture business scenarios, ROI/payback calculations, exception cases, operational challenges, and user requirements
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Translate business needs into functional specifications, user stories, and acceptance criteria for CRM/ERP or other digital platforms after considering vertical & horizontal integration
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Evaluate existing processes for inefficiencies, manual touchpoints, and compliance gaps, and recommend process enhancements or automation opportunities
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Support solution design by working alongside technical teams, ensuring that proposed digital solutions align with business objectives and fit the intended process flow
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Facilitate requirement walkthroughs and sign‑off cycles with business users, process owners, and IT teams
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Coordinate and support User Acceptance Testing (UAT) by preparing test scenarios, assisting users during execution, and validating defect resolutions
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Drive change management efforts by training users, explaining new digital processes, and ensuring adoption of updated workflows and systems
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Monitor post‑implementation performance and utilization, gather user feedback, and work with stakeholders to refine processes and drive continuous improvement
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Explore usage of new age technologies like AI/ML, Analytics etc. to make the business processes more convenient, flexible & Agile
Requirements
Qualification and experience
B.E. (Mech) with experience in sales for 3-5 years. Should have flair for digital technologies