• Support GBU/BUs on the field force force sizing and deployment plan following business objectives
• Provide methodologies, templates, tools and analytical support to GBU/BU on field force territory management (including target hospital identification and potential analysis), workload estimation, territory alignment, target setting, and listing planning
• Bring insights and experience to ensure the field force planning fits to the business nature in China and align with business strategy
• Lead the quarterly and yearly field force planning cycle (territory alignment and target setting) with GBU/BU and ensure timely delivery with quality
• Act as a key coordinator between GBU/BU and FFE Incentive team on the incentive design to ensure strong alignment between business priority and incentive design
• Closely work with GBU/BU to support execution framework design and continuous improvement for customer profiling, segmentation and targeting, customer interaction planning (calls, remote engagement, and events) and objective setting
• Design execution tracking mechanisms/report for GBU/BU and closely monitor the tracking the executions with GBU/BU management team
• Provide insights and recommendations to GBU/BU management on the execution status, gaps and suggestions
• Drive the continuous execution model transition with GBU/BU and work closely with digital and Omni-channel teams in and outside GBU/BU
Analysis and Insight Generation
• Manage FFE related dashboard for GBU/BU, including design, data collection, production and delivery
• Work closely with marketing and field force teams to understand and translate business needs into analytic requirements
• Provide both routine and ad-hoc analysis for GBU/BU management on execution excellence, productivity improvement and resource allocation
Operation and Data management
• Lead/Coordinate key FFE projects with GBU/BU (such as customer segmentation, field force sizing and etc.)
• Manage day to day FFE related operation supports to GBU/BU
• Coordinate with GBU/BU and other teams to fine-tune system of field force operation for better efficiency and effectiveness
• Manage FFE Analysis Team to ensure quality support to GBU/BU
• Be responsible for the people development of the FFE Analysis team