The Operations Manager is responsible for overseeing end-to-end fleet maintenance operations across multiple locations. This role focuses on ensuring high service quality, operational efficiency, and strong team performance in a fast-paced, multi-site environment. You will lead daily operations, manage technical teams, and drive continuous improvement initiatives to support scaling operations.
Key Responsibilities
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Lead and oversee daily fleet maintenance operations, ensuring vehicles are serviced, maintained, and ready for use
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Monitor operational performance, track KPIs, and ensure service levels are consistently met or exceeded
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Identify process gaps and implement continuous improvement initiatives to optimize efficiency and reduce downtime
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Recruit, onboard, train, and manage technicians and operational staff across locations
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Provide leadership, coaching, and performance management to ensure high team productivity and engagement
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Act as the primary point of contact for internal and external stakeholders, ensuring clear communication and alignment
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Oversee scheduling and resource allocation to support 24/7 operations where required
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Ensure compliance with local labor laws, health & safety standards, and relevant automotive regulations
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Manage operational budgets, control costs, and support financial planning activities
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Support expansion into new locations by establishing processes, teams, and operational readiness
Requirements
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8+ years of experience in fleet operations, automotive service management, or a related field
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Proven experience managing multi-site operations or large-scale teams
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Strong understanding of service delivery, KPIs, and operational performance management
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Experience in 24/7 or high-availability operational environments
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Demonstrated leadership skills with the ability to manage, motivate, and develop teams
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Strong stakeholder management and communication skills
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Financial awareness with experience in budgeting and cost control
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Experience with electric vehicles or advanced automotive technologies is a strong advantage
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Fluent English required; German mandatory; Spanish is a plus
What We Offer
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Long-term, stable opportunity in a growing operational environment
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Exposure to modern vehicle technologies and large-scale operations
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Opportunity to lead and scale teams across multiple locations