TN
TnsiPayment Markets Network Analyst – Connect
LocationGBR - Sheffield
Work modeon-site
Typefull-time
SeniorityMid
Company size50+ people
PostedOct 5, 2026 · 1w ago
Verified live20h ago
At a glanceSummarised by Seekless from the posting.
Previous experience working in a network operations centre or technical support role
Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce
Experience with Linux operating systems and command-line interface
Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms)
Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure)
Experienced with Cisco routers and switches
Understanding IP routing protocols such as BGP, EIGRP, OSPF
Skills
Linux
Fortinet
FortiGate
FortiSwitch
FortiManager
FortiAnalyzer
SD-WAN
AWS
Azure
Cisco routers
Cisco switches
BGP
EIGRP
OSPF
ServiceNow
Salesforce
About the company
An extraordinarily talented group of individuals work together every day to drive TNS’ success, from both professional and personal perspectives. Come join the excellence!
Overview
We have an exciting opportunity for you to become an integral member of the TNS Global NOC as a Network Analyst. You will be part of an operations support team providing first-line support, partner escalation, and incident management across the TNS network.
You will be responsible for monitoring and supporting our global payments network and should be familiar with maintaining high-availability networks, as well as providing timely resolutions and quality assurance for customers.
Responsibilities
Working closely with your peers, you will support a diverse range of incidents or issues in order to meet service availability SLAs. Working on a shift rota (12-hour day/night shifts) providing 24 x 7 x 365 operational support, you will be responsible for:
•
Monitoring and management of the Global TNS Payments network.
•
Responsible for monitoring the health of network connectivity and performance.
•
Monitoring and troubleshooting Linux servers hosting our payment application tools.
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Monitoring and troubleshooting of the IP transport network.
•
Logging all service incidents in the incident management system.
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Working all assigned tickets through to resolution, whilst providing timely escalation, communication, and updates throughout the lifecycle of the incident ticket.
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Working closely with internal technical support groups and third-party organisations in support of any given service incident.
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Post-incident impact analysis/support.
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Support of change management activities.
Qualifications
Required technical skills:
•
Previous experience working in a network operations centre or technical support role.
•
Experience with a ticketing system for fault tracking, for example ServiceNow or Salesforce.
•
Experience with Linux operating systems and command-line interface.
•
Experience with Fortinet – (FortiGates and FortiSwitch hardware, FortiManager and FortiAnalyzer management platforms).
•
Understanding of SD-WAN solutions and cloud-based solutions (AWS, Azure).
•
Experienced with Cisco routers and switches.
•
Understanding IP routing protocols such as BGP, EIGRP, OSPF.