1. Facilities Operations Management (Hard Services)
Lead all aspects of daily facilities operations to ensure business continuity and uninterrupted workplace services. Responsibilities include:
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Oversee daily building operations across assigned offices.
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Ensure all building systems remain fully operational, including:
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Access Control and Systems
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Develop and execute Preventive Maintenance (PM) schedules with a 52 week calendar.
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Ensure timely completion of Corrective Maintenance (CM).
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Conduct routine facility inspections and operational audits.
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Maintain facility appearance and housekeeping standards.
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Ensure workplace readiness before business operations each day.
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Monitor equipment lifecycle and replacement planning.
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Maintain accurate facility documentation and maintenance records.
2. Office Services Management (Soft Services)
Provide seamless operational support that enables employees to perform efficiently and ensure all office services meet agreed service levels while maintaining exceptional customer service.
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Mailroom / Logistics / Courier Operations
Champion a workplace culture that enhances employee satisfaction and productivity. Responsibilities include:
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Working closely with the Concierge on the overall Workplace Experience
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Develop workplace experience initiatives.
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Oversee office engagement activities and office activations
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Oversee wellness programs.
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Improve collaboration spaces.
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Enhance workplace aesthetics.
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Implement hospitality-driven service standards.
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Gather employee feedback through surveys.
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Monitor workplace satisfaction metrics.
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Improve employee touchpoints throughout the workplace journey such as :
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Employee appreciation activities
4. Health, Safety & Compliance
Ensure full compliance with all company policies and local regulatory requirements. Responsible for:
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Occupational Health & Safety
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Disaster Recovery Planning
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Business Continuity Planning
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Overall Local Government Permits and Licenses Coordination
Maintain all required and updated permits and certifications.
5. Vendor & Contractor Management
Manage third-party service providers to ensure quality service delivery. Oversee vendors including:
Responsibilities include:
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Quarterly Business Reviews
6. Financial & Budget Management
Ensure responsible financial management of facilities operations. Responsibilities include:
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Develop annual operating budgets.
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Forecast facility expenses.
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Control operational expenditures.
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Identify cost-saving opportunities.
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Drive cost optimization initiatives.
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Prepare financial reports.
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Support annual planning cycles.
7. Capital Projects & Workplace Development
Lead workplace improvement initiatives. Projects may include:
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Technology Upgrades (collaborative work with TAM)
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Energy Efficiency Projects
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Stakeholder communication
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Quality assurance & Punchlisting
8. Space Planning & Occupancy Management
Optimize office utilization. Responsibilities include:
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Occupancy and Utilization reporting
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Department moves / transfers
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Collaboration space optimization
Managing Security team to ensure workplace safety and security.
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Physical Security Programs / Initiatives
Ensure operational resilience. Responsible for:
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Emergency response planning
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Business continuity planning
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Disaster recovery coordination
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Facility recovery planning
Support company sustainability initiatives. Drive:
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Green workplace initiatives
12. Reporting & Analytics
Develop data-driven reporting to support leadership decisions. Track and report:
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Preventive Maintenance completion
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Cost per employee / trainee
Provide monthly operational reports and executive dashboards with actionable insights.
13. Leadership & People Management
Lead and develop a high-performing Facilities and Office Services team. Responsibilities:
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Team leadership and coaching
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Cross-functional collaboration
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Service culture development
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Continuous improvement initiatives
Build a culture centered on accountability, customer service, innovation, collaboration, and operational excellence.