• Commissioning of chillers and HVAC systems.
• Repairing all types of HVAC equipment.
• Conducting customer follow-ups and participating in scheduled meetings.
• Coordinating with the Service Coordinator for movement planning and parts requirements.
• Leading weekly team meetings on safety, site audits, and backlog status.
• Updating the Service Manager and Coordinator with monthly plans.
• Attending and handling complaints for all models of chillers and low-side equipment.
• Performing timely PPM for chillers according to company SOP.
• Conducting RCA for failures and sharing findings with the Quality team and FFL.
• Ensuring adherence to Trane’s EHS guidelines.
• Handling all customer service requirements professionally.
• Generating leads during service visits.
• Ensuring smooth, timely, and high-quality completion of all service tasks.
• Providing daily reports to the office and ASM.
• Sharing service reports with the deployer along with parts requirements.
• Maintaining a valid driving license for 2-wheeler/4-wheeler.
• Ensuring compliance with safety and vehicle audit requirements.
• Using MS Office, Internet, and email tools for reporting and documentation.