Call Center Representative (Medical/ Insurance Experience Preferred)
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Before you apply
SalaryNo pay range posted
LocationRockville, MD
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentClient Opportunities, Call Center / Customer Service Openings
Company size1,001–5,000 people
PostedFeb 9, 2026 · 8mo ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Feb 9, 202698% of this company's open roles have been listed for 90+ daysNo pay range listed, though Maryland requires one
At a glanceSummarised by Seekless from the posting.
Customer-focused
Handling high-volume inbound and outbound calls
Assisting patients, members, or providers with questions
Delivering an excellent customer experience
Accurately document all interactions in CRM or healthcare systems
Verify insurance and demographic information
Provide clear explanations of policies, procedures, and next steps
Escalate complex or sensitive issues to appropriate teams
Meet or exceed call center performance metrics
Collaborate with internal teams to resolve customer concerns
Medical, healthcare, or health insurance experience
Maintain confidentiality and comply with HIPAA and company policies
Skills
CRM
Position Overview:
We are seeking a customer-focused Call Center Representative to join our team. This role is responsible for handling high-volume inbound and outbound calls, assisting patients, members, or providers with questions, and delivering an excellent customer experience. Candidates with medical, healthcare, or health insurance experience are preferred but not required.
Hours: Monday-Friday 8am-5pm
Responsibilities:
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Answer high-volume inbound calls and make outbound calls as needed.
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Assist patients/members with inquiries related to:
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Benefits, eligibility, and coverage
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Claims status and billing questions
•
Provider information and referrals
•
Appointment scheduling and general support
•
Accurately document all interactions in CRM or healthcare systems.
•
Verify insurance and demographic information.
•
Provide clear explanations of policies, procedures, and next steps.
•
Escalate complex or sensitive issues to appropriate teams.
•
Maintain confidentiality and comply with HIPAA and company policies.
•
Meet or exceed call center performance metrics (quality, productivity, attendance).
•
Collaborate with internal teams to resolve customer concerns quickly and efficiently.