Senior Representative, Customer Contact Center
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Before you apply
LocationRichmond,Virginia,USA
Work modeon-site
Typefull-time
SenioritySenior
Experience2+ yrs
DepartmentConsumer/Customer Care (20000005)
Company size10,000+ people
First seenOct 30, 2026 · 5d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma/GED
2+ years of customer contact center experience (virtual or in-person)
Intermediate/Advanced computer skills
Bachelor's Degree
Previous roles within Trade Experience
Experience working in a virtual/remote environment
Verbal and written communication skills
Demonstrated achievements with personal KPIs
Experience in SAP ECC
Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions
Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens
Ability to work full-time/40-hour schedule between 7:30 am-6:00 pm EST Monday through Friday
Cable or DSL internet service with 12+ Mbps download and roughly 2 Mbps upload speed; wired Ethernet connection required
Ability to provide in-home work space free from noise, distractions
Skills
SAP ECC
Requisition ID: 72718
About Whirlpool Corporation
Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant
pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen
and laundry appliances, the company is driving meaningful innovation to meet the evolving
needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid,
JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2025, the company reported
approximately $16 billion in annual net sales - close to 90% of which were in the Americas -
41,000 employees, and 35 manufacturing and technology research centers. Additional
information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is currently seeking qualified candidates for a Senior Representative.
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This role is remote except for candidates who reside in MI - Berrien, Cass, or Van Buren
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Candidates in those counties are required to work onsite at the Whirlpool Contact Center
Whirlpool is the world’s leading kitchen and laundry appliance company and markets Whirlpool, Maytag, KitchenAid, Jenn-Air, Amana, and other major brand names.
This position is within the Supply Chain organization in the Trade Experience Department.
Your responsibilities will include
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Processing customer requests and resolving inquiries or issues within a timely manner while focusing on the customer experience and following team guidelines
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Understanding and following detailed Standard Operating Procedures
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Inbound contacts via multiple channels - phone, email, chat, work items
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Ability to manage multiple tasks and computer systems
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Providing exemplary customer service to both internal and external partners
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Embracing rapid change and acquiring new skills while meeting/exceeding metrics
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Managing and interpreting communications from email notifications, chats, or other Whirlpool communication systems, and proactively asking questions if needed
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Learning through computer-based training modules or recordings of tasks
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Negotiating through escalated customer interactions by demonstrating exemplary customer service skills and issue ownership
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Intermediate/Advanced computer skills
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Work full-time/40-hour schedule
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Work between 7:30 am-6:00 pm EST Monday through Friday
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If working remotely:
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Cable or DSL internet service must be available in your area with a 12+ Mbps download and roughly 2 Mbps upload speed. Neither Satellite service nor WI-FI is acceptable. A wired Ethernet cable connection is required.
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Ability to provide in-home work space free from noise, distractions, etc.
Minimum requirements
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High School Diploma/GED
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2+ years of customer contact center experience (virtual or in-person)
Preferred skills and experiences
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Bachelor’s Degree
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Previous roles within Trade Experience
•
Experience working in a virtual/remote environment
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Verbal and written communication skills
•
Demonstrated achievements with personal KPIs
•
Experience in SAP ECC
•
Exemplify ownership of customer issues by troubleshooting issues and quickly finding appropriate resolutions while maintaining a professional demeanor
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Experience working in a fast-paced environment while managing multiple computer programs and work channels across multiple screens
Connect with us and learn more about Whirlpool Corporation
See what it’s like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube.
Legal
Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
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