Technical Operations Support Engineer
LocationSouth Korea - Seoul
Work modeon-site
Typefull-time
SeniorityMid
Experience5+ yrs
DepartmentEngineering, Engineering - APAC
Company size1,001–5,000 people
PostedSep 23, 2026 · 2w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Four-year degree in IT-related field or equivalent experience in related field
5+ years of Windows Server, IIS and MSSQL experience
3+ years of help desk support experience
Experience with AWS
Demonstrated proficiency with scripting languages (Powershell, VBScript, etc)
Strong communication skills
Willingness to learn
Experience with infrastructure monitoring tools
Experience with VMWare/vSphere
Skills
Windows Server
IIS
MSSQL
AWS
Powershell
VBScript
About the company
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We’re not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
Level up your career with Veeva RTSM! Join our scaling team as a Technical Operations Support Engineer and help power our world-class IRT/RTSM platform. In this fast-paced hybrid role, you’ll sit at the intersection of Systems Administration, DevOps, and Tier 3 Technical Support, driving AWS migrations, optimizing operational workflows, and solving complex architecture challenges. If you’re an ambitious engineer ready for startup style energy backed by a stable, growing public company, this is your opportunity to drive immediate impact and scale your career.
What You’ll Do
•
Drive high-quality execution within the technical operations team, ensuring operational excellence and direct alignment with customer success
•
Partner on key architectural initiatives including migrating legacy Randomization and Trial Supply Management (RTSM) / Windows infrastructure to AWS
•
Iteratively define, document and refine operational workflows, incident management procedures, and support practices as the team scales
•
Perform in depth root cause analysis for complex system failures, proposing modern, scalable solutions to prevent recurrence
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Proactively identify, track, and mitigate technical risks before they escalate into high-severity outages or customer issues
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Serve as an escalation point for Tier 3 support issues involving Windows Server environments, SQL databases, and web services
Requirements
•
Four-year degree in IT-related field or equivalent experience in related field
•
5+ years of Windows Server, IIS and MSSQL experience
•
3+ years of help desk support experience
•
Experience with AWS
•
Demonstrated proficiency with scripting languages (Powershell, VBScript, etc)
•
Strong communication skills
•
Willingness to learn
Nice to Have
•
Experience with infrastructure monitoring tools
•
Experience with VMWare/vSphere
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Legal
Veeva is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.