Duties and Responsibilities:
• Manage work assignments and workload of personnel.
• Manage and report on department on metrics.
• Manage or provide technical support and guidance to other departments.
• Support operations in planning and scheduling of orders.
• Correct and provide future mitigation to reduce warranty.
• Review and provide disposition of Non-Conformance Material Requests (NCMR) assigned to ORE.
• Review and provide actions for Process Deviation Requests assigned to ORE.
• Audit Technical Resource Center (TRC) usage and efficiency. supporting ORE.
• Support and foster ORE harmonization with other ORE departments throughout the organization.
• Develop and manage processes that improve department efficiency through forms and tools.
• Prepare and manage department budget.
• Interview, hire/fire new personnel.
• Develop performance metrics and conduct performance reviews.
• Perform other duties and special projects as assigned.