Managed Services L2 Cloud Engineer
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Before you apply
LocationBrussels; Lochristi
Typefull-time
SeniorityMid
Experience4–6 yrs
Company size10,000+ people
PostedOct 12, 2026 · 3w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
4-6 years of Microsoft infrastructure and managed-services experience
Broad second-line operations support experience
Hands-on experience with VDI
Hands-on experience with networking
Hands-on experience with Azure
Hands-on experience with hybrid infrastructure
Experience improving monitoring
Experience automating L2 operational tasks
Experience presenting FinOps insights or operational recommendations to customers
Hands-on experience using ServiceNow in a managed-services environment
Applying ITIL practices across incident, request, change and problem management
Azure infrastructure operations: virtual machines, load balancers, Azure Firewall and Kubernetes
Networking across on-premises and Azure environments
AVD, Citrix and RDS operations and migration support
Hybrid identity and workplace: AD DS, Entra ID, GPO, Intune, Exchange and Microsoft 365
Windows Server, VMware, Veeam, Infoblox, Windows Failover Clusters and SQL infrastructure awareness
PowerShell scripting and Azure Automation Runbooks
Azure Alerts and SaaS monitoring configuration
FinOps awareness and cloud-cost optimisation support
ServiceNow for incident, service request, change and problem management
Working knowledge of ITIL processes
Dutch: native
English: full professional proficiency
French: limited working proficiency
Positive, motivated and self-driven learning mindset
Strong troubleshooting ownership and structured escalation
Customer-facing communication and presentation skills
Clear operational documentation and knowledge-sharing habits
Collaborative approach across L1, L2, L3, service delivery and client teams
Azure Fundamentals certification
Microsoft Azure Administrator certification
Azure Network Engineer Associate certification
Azure Solutions Architect Expert certification
Azure Virtual Desktop Specialty certification
Advanced or L3-level exposure
Project exposure to cloud migrations
Project exposure to AVD replacement
Project exposure to proofs of concept
Skills
Azure
Kubernetes
AVD
Citrix
RDS
Windows Server
Active Directory Domain Services
Entra ID
Group Policy
Intune
Exchange
Microsoft 365
VMware
Veeam
Infoblox
Windows Failover Clusters
SQL
PowerShell
Azure Automation Runbooks
Azure Alerts
SaaS monitoring platforms
ServiceNow
Company description
Avanade is a leading digital, cloud and advisory organisation in the Microsoft ecosystem. In Belgium, our cloud infrastructure team helps enterprise customers modernise, operate and improve Microsoft Azure and hybrid environments across managed services scenarios.
Team
You will join a specialised Azure and Infrastructure Managed Services team that collaborates across service delivery, cloud operations, architecture and customer stakeholders. The role combines hands-on engineering with consulting behaviour, ownership, documentation and continuous improvement.
Role overview
As a Managed Services L2 Cloud Engineer, you provide advanced operational support across Azure, hybrid infrastructure, virtual desktop and networking environments. You troubleshoot complex incidents, improve monitoring, automate recurring L2 activities and contribute to project work and customer-facing operational improvements.
Key responsibilities
· Provide L2 operational support and troubleshooting across Azure, on-premises and hybrid infrastructure.
· Support Azure virtual machines, load balancers, Azure Firewall and Kubernetes environments.
· Operate networking services across on-premises and Azure environments.
· Support AVD, Citrix and Remote Desktop Services environments, including migrations and proof-of-concept activities.
· Administer Windows Server, Active Directory Domain Services, Entra ID, Group Policy, Intune, Exchange hybrid and Microsoft 365 services.
· Support VMware, Veeam, Infoblox, Windows Failover Clusters and SQL-related infrastructure dependencies.
· Automate recurring operational tasks using PowerShell and Azure Automation Runbooks.
· Set up and optimise monitoring using Azure Alerts and SaaS monitoring platforms.
· Create operational guidelines, procedures and technical documentation.
· Contribute to FinOps reviews and present cost and optimisation insights to customers.
· Escalate complex issues to L3 specialists with complete diagnostics and collaborate on root-cause resolution.
· Use ServiceNow to manage incidents, service requests, changes and problem records in line with agreed ITIL processes, service levels and operational procedures.
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Technical skills
· Azure infrastructure operations: virtual machines, load balancers, Azure Firewall and Kubernetes
· Networking across on-premises and Azure environments
· AVD, Citrix and RDS operations and migration support
· Hybrid identity and workplace: AD DS, Entra ID, GPO, Intune, Exchange and Microsoft 365
· Windows Server, VMware, Veeam, Infoblox, Windows Failover Clusters and SQL infrastructure awareness
· PowerShell scripting and Azure Automation Runbooks
· Azure Alerts and SaaS monitoring configuration
· FinOps awareness and cloud-cost optimisation support
· ServiceNow for incident, service request, change and problem management, with working knowledge of ITIL processes
Soft skills
· Positive, motivated and self-driven learning mindset
· Strong troubleshooting ownership and structured escalation
· Customer-facing communication and presentation skills
· Clear operational documentation and knowledge-sharing habits
· Collaborative approach across L1, L2, L3, service delivery and client teams
Experience
· 4-6 years of Microsoft infrastructure and managed-services experience
· Broad second-line operations support experience; advanced or L3-level exposure is advantageous
· Hands-on experience with VDI, networking, Azure and hybrid infrastructure
· Experience improving monitoring and automating L2 operational tasks
· Project exposure to cloud migrations, AVD replacement or proofs of concept
· Experience presenting FinOps insights or operational recommendations to customers
· Hands-on experience using ServiceNow in a managed-services environment and applying ITIL practices across incident, request, change and problem management
Language
· Dutch: native
· English: full professional proficiency
· French: limited working proficiency
Certifications
· Azure Fundamentals
· Microsoft Azure Administrator
· Azure Network Engineer Associate
· Azure Solutions Architect Expert
· Azure Virtual Desktop Specialty
What we offer
· Continuous learning and certification growth in Microsoft cloud technologies.
· Challenging enterprise managed-services and cloud-transformation assignments.
· A collaborative community of Azure, Infrastructure and Managed Services specialists.
· A professional environment focused on customer value, teamwork and operational excellence.
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