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BE
BeOne

Leader Development Senior Manager, Customer Excellence

LocationJapan
Typefull-time
EquityIncluded
Company size10,000+ people
First seen1w ago
Last seen1d ago
About us
BeOne is a global oncology company that is discovering and developing innovative treatments that are more affordable and accessible to cancer patients worldwide. With a broad portfolio, we are expediting development of our diverse pipeline of novel therapeutics through our internal capabilities and collaborations. We are committed to radically improving access to medicines for far more patients who need them. Our growing global team of more than 10,000 colleagues spans five continents, with administrative offices in Basel, Beijing, and Cambridge, U.S. To learn more about BeOne, please visit www.beonemedicines.com and follow us on LinkedIn and X (formerly known as Twitter).
BeOne continues to grow at a rapid pace with challenging and exciting opportunities for experienced professionals. When considering candidates, we look for scientific and business professionals who are highly motivated, collaborative, and most importantly, share our passionate interest in fighting cancer.
Job Description:
General Description:
The Leader Development Senior Manager plays a critical role in strengthening organizational capability by continuously developing people managers across the company. This position is responsible for the end-to-end design, planning, delivery, and evaluation of people manager training programs, aligned with the company’s talent strategy, leadership expectations, and business priorities.
In addition to people manager capability building, this role leads enterprise-wide initiatives related to Diversity, Equality, Inclusion & Belongings (DEI&B) and cultural development, supporting the creation of an inclusive, high-performance organizational culture. The role works closely with HR（HRBPs, Talent Development & Talent Management）, business leaders, and global stakeholders to ensure consistency, relevance, and measurable impact of all development initiatives.
Responsibilities
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People Manager Training Strategy Planning
Lead the planning and execution of people manager development programs with a long-term perspective, aligned with global talent development strategy, leadership expectations, and organizational priorities. Identify capability gaps through data, feedback, and stakeholder discussions, and translate them into structured learning solutions.
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Training Design & Curriculum Development
Design and develop comprehensive training curricula for people managers, covering topics such as leadership fundamentals, mindset, performance management, coaching, feedback, engagement, psychological safety, and inclusive leadership. Select and design appropriate learning formats (workshops, blended learning, experiential learning, digital learning).
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Training Delivery & Facilitation
Facilitate and manage training sessions, workshops, and learning interventions for people managers. Coordinate internal and external facilitators as needed, ensuring high-quality delivery and participant engagement.
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Follow-up, Application & Effectiveness Measurement
Design and implement follow-up mechanisms to support on-the-job application of learning (e.g., action plans, coaching, peer learning). Measure training effectiveness using qualitative and quantitative methods, analyze outcomes, and continuously improve programs based on data and feedback.
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Promotion of Diversity, Equality, Inclusion & Belongings（DEI&B）
Lead and drive company-wide initiatives related to Diversity, Equality, Inclusion & Belongings (DEI&B). Plan and implement training programs and initiatives aimed at raising awareness and driving behavioral change across all employees. Collaborate closely with HR and business leaders to embed DEI&B principles and practices into daily work, people management, and organizational behaviors
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Culture & Organizational Development
In close collaboration with HRBP, lead and support culture-building and organizational development initiatives aimed at embedding the company’s Core Values - Patient First, Driving Excellence, Collaborative Spirit, and Bold Ingenuity - across the organization. Design and implement learning and communication initiatives that translate these Core Values into concrete behaviors and ways of working.
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Stakeholders & Cross-functional Collaboration
Collaborate closely with HR functions, business leaders, and global/regional stakeholders to ensure alignment, relevance, and consistency of people manager development and culture initiatives.
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Operational Excellence & Governance
Manage training operations efficiently, including scheduling, budgeting, vendor management, and compliance with internal policies. Ensure high standards of quality and governance across all training activities.
Qualification Required:
Education Required:
Bachelor’s degree or above, medical or related majors preferred
Qualification:
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8 – 10+ years of experience in talent development, leadership development, or training, with strong experience in end-to-end program design (planning, design, delivery, evaluation).
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Experience in people manager or leadership development programs, including facilitation and curriculum design.
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Strong project management skills, with the ability to manage company-wide and multiple stakeholders simultaneously.
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Excellent communication and facilitation skills, with the ability to engage diverse audiences.
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Strong analytical mindset; able to use data and feedback to evaluate effectiveness and drive continuous improvement.
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Experience in the pharmaceutical or healthcare industry.
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Trainer certification in Coaching, SLII®, DiSC®, or similar methodologies is preferred.
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Experience as a people manager is preferred.
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Genuine curiosity about people and human behavior, with a strong commitment to continuous learning and growth.
Computer Skills: Basic skills in Word, Excel, PowerPoint, Teams
Nice to have
Experience in hosting webinars/online-training (e.g., Zoom, Teams)
Experience with Power BI/Smartsheet and AI utilization is preferred.
Other Qualifications: Business-level proficiency in English
Travel: Travel required as needed
Benefits
What We Offer To Our Valued Employees
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Market competitive compensation package including performance-based annual bonus scheme
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Company shares (generous welcome grant!)
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In-house and external learning and development opportunities
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Fantastic benefits program and keep improving!
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Plus you get to work with a dynamic team of collaborative, supportive, inclusive, and fun professionals whose mission is clear: Cancer has no borders and neither do we.
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Join us and Make momentum in your career!
BeOne Global Competencies
When we exhibit our values of Patients First, Collaborative Spirit, Bold Ingenuity and Driving Excellence, through our twelve global competencies below, we help get more affordable medicines to more patients around the world.
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Fosters Teamwork
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Provides and Solicits Honest and Actionable Feedback
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Self-Awareness
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Acts Inclusively
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Demonstrates Initiative
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Entrepreneurial Mindset
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Continuous Learning
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Embraces Change
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Results-Oriented
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Analytical Thinking/Data Analysis
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Financial Excellence
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Communicates with Clarity
Legal
BeOne is committed to respect and protect personal information rights of job applicants and will process job applicants’ personal information in accordance with applicable laws and regulations.
Due to BeOne’s global operation, job applicants’ data will be stored overseas with adequate protection. Besides, job applicants’ data will be stored for no longer than is necessary to facilitate potential application for other suitable positions in BeOne. For further details, please refer to BeOne’s Job Applicant Privacy Policy (https://beonemedicines.com/privacy-policy).
If you voluntarily provide your personal information to us, it is deemed as you have acknowledged and consented to (if required by the applicable laws) BeOne’s Job Applicant Privacy Policy as well as the relevant privacy terms. If you voluntarily provide the personal information of other job applicants to us, it is deemed as you have ensured that the relevant individuals have acknowledged and consented to (if required by the applicable laws) BeOne’s Job Applicant Privacy Policy as well as the relevant privacy terms.
If you have any concern, please DO NOT provide any resume or other personal information to us.
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