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Washington University in St. Louis

Clinical Service Representative II - Program in Physical Therapy

Salary$18 – $26/hr
LocationWashington University Medical Campus
Also inST. LOUIS, MO 63110
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
PostedAug 20, 2026 · 1mo ago
Verified live1h ago
At a glanceSummarised by Seekless from the posting.
Must have3
High school diploma or equivalent high school certification or combination of education and/or experience
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements)
Medical Office Setting (2 Years)
Nice to have25
Computer Efficiency
Confidentiality
Critical Thinking
Customer Service
Detail-Oriented
Effective Written Communication
Electronic Mail
Electronic Medical Record (EMR) Systems
Epic Applications
High Accuracy
ICD Coding
Interpersonal Communication
Interpersonal Interactions
Managed Care
Medical Scheduling
Medical Terminology
Medicare Plans
Microsoft Office
Multitasking
Office Equipment
Organizational Efficiency
Professional Etiquette
Teamwork
Time Management
Working Independently
Skills
EPIC
Benefits
Vacation
Holidays
Sick time
Health insurance
Transit pass
Retirement plan
Wellness programs
Employee assistance program
Caregiver leave
Tuition reimbursement
Location
ST. LOUIS, MO 63110
Scheduled Hours
40
Position Summary
This position functions to assist and support the Program in Physical Therapy practice, clinicians and staff with patient flow and smooth running of a fast-paced office.
Responsibilities
Front desk and scheduling responsibilities include answering and returning phone calls, greeting patients, verifying information, collecting co-payments, assisting with MyChart, patient surveys, prepping exam rooms and coordinating communications using EPIC In-Baskets. Will schedule new and return patient appointments to include entering registration, verification of diagnosis, insurance, plan of care retrieval from referring physicians, and demographic information. Ensure completion of medical record documentation and billing accuracy. Will copy and fax medical records and complete a variety of accounting activities using various systems.
Job Description
Primary Duties & Responsibilities:
•
Greet, verify, and update patient registration information and arriving patients in EPIC in a timely manner. Ensure all patient arrival and check out processes, including managing After-Visit-Summaries, are finalized at the end of each patient visit. Compile, copy, and fax/mail monthly correspondence relating to patient visits.
•
Collect co-payments, supply fees, reconcile EPIC drawer balance, and assist with entering clinic deposits.
•
Review registration work-queues on a daily basis to ensure current workflow processes are supported.
•
Assist with maintaining daily clinician appointment schedules and working the patient wait list, ensuring all available slots for upcoming dates are full.
•
Perform clinic closing procedures accurately to include: 1.) Reserving rooms for next day and 2.) Stocking, cleaning and organizing supplies, gym, and waiting area.
•
Prepare and respond to medical record requests using the EPIC ROI function.
•
Responsible for registration and scheduling of new and returning patient appointments, cancelling, rescheduling, and obtaining/documenting necessary referrals, in Epic, for patient appointments. Serve as a liaison between consumers and WUSM; assist consumers in a timely, efficient, and courteous manner regarding appointment information, systems, procedures, and resources. Explain the relationship between internal and external customers and route calls to the appropriate responder. Provide information on resources as appropriate.
•
Responsible for managing internal and external referral orders. Internal referral orders are retrieved from the referral work-queue and attached to appointments when scheduling. External referral orders are received from either patients or by fax and transcribed into Epic.
•
Process, monitor, and act upon Epic In-Basket communication by assessing consumers’ needs, taking messages, and directing calls/In-Basket communications as appropriate. Take any and all necessary steps to facilitate customer satisfaction. Process assigned Epic work-queues and in-baskets in a timely manner.
•
Offer assistance and back up support, as needed, to other clinical staff. Serve as back up for other staff during peak times, vacations, and illnesses.
•
Attend Program meetings, staff meetings, clinical meetings, and training sessions as they relate to the position. Perform other duties as assigned with occasional rotation between practice locations.
Working Conditions:
Job Location/Working Conditions:
•
Direct patient care setting.
•
Normal office environment.
•
Exposure to blood-borne pathogens.
•
Requires protective devices.
Physical Effort:
•
Typically sitting at desk or table.
•
Typically standing or walking.
•
Typically bending, crouching, stooping.
•
Repetitive wrist, hand or finger movement.
•
Occasional lifting (25 lbs. or less).
Equipment:
•
Office equipment.
•
Clinical/diagnostic equipment.
Legal
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.
Required Qualifications
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications/Professional Licenses:
The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.Basic Life Support - American Heart Association, Basic Life Support - American Red Cross
Work Experience:
Medical Office Setting (2 Years)
Skills:
Not Applicable
Driver’s License:
A driver’s license is not required for this position.
More About This Job
Required Qualifications:
•
Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).
Preferred Qualifications
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
No additional certification/professional licenses unless stated elsewhere in the job posting.
Work Experience:
No additional work experience unless stated elsewhere in the job posting.
Skills:
Computer Efficiency, Confidentiality, Critical Thinking, Customer Service, Detail-Oriented, Effective Written Communication, Electronic Mail, Electronic Medical Record (EMR) Systems, Epic Applications, High Accuracy, ICD Coding, Interpersonal Communication, Interpersonal Interactions, Managed Care, Medical Scheduling, Medical Terminology, Medicare Plans, Microsoft Office, Multitasking, Office Equipment, Organizational Efficiency, Professional Etiquette, Teamwork, Time Management, Working Independently
Grade
C06-H
Salary Range
$17.89 - $26.35 / HourlyThe salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one’s qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.
Questions
For frequently asked questions about the application process, please refer to our External Applicant FAQ.
Accommodation
If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Pre-Employment Screening
All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.
Benefits Statement
Personal
•
Up to 22 days of vacation, 10 recognized holidays, and sick time.
•
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
•
Take advantage of our free Metro transit U-Pass for eligible employees.
•
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
•
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
•
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
•
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
EEO Statement
Washington University in St. Louis is committed to the principles and practices of equal employment opportunity. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, citizenship (where prohibited by federal law), age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.
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