Assistant Manager, Revival
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Before you apply
LocationHQ, KL
Work modeon-site
Typefull-time
SeniorityMid
Experience3–4 yrs
Company size10,000+ people
First seenOct 18, 2026 · 3w ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Possess a recognized Degree preferably in Communication, Management, Insurance, Business Administration or Insurance
Minimum requirement: FLMI or Diploma in MII or part ACII, AMII
Has minimum 3-4 years working experience in Life Insurance, preferably in Customer Service, underwriting or Actuarial
Good written and verbal skills
Good interpersonal skills
Proficient in Microsoft Office
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.
Skills
Microsoft Office
Assistant Manager, Revival
Discover the GREAT in your career.
As a LIFE company, our customers are at the heart of all that we do. Being one of Asia’s leading insurer for over a century, we have built a long-lasting legacy of trust with our customers over many generations. At the foundation of this trust is Integrity, Initiative, and Involvement – from the way we treat every customer relationship with honesty and transparency, to our proactive approach of delivering the best possible solutions in both life and general insurance.
Integrity, Initiative, and Involvement is what guides us. It is what makes us do the right thing, take the lead, and choose ‘we’ over ‘me’. Our mission is to make life great for our customers because we understand what matters most to them, and we know how to help them protect it.
About the role
As a purpose-driven organization committed to providing the best service and support to our policyholders, we are seeking a professional to join our team as Assistant Manager, Revival.
The Role:
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To provide efficient service, policy information, quotation, answer questions & possible solutions for policyholders/ agents within the expected response time.
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May be a Team Lead/Asst Team Lead role to manage and ensure smooth running of the unit.
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To ensure consistency in service delivery and transactions are completed in clear and accurate manner within the benchmark set.
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Processing policyholder’s application within authority / access given.
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Monitoring and coaching to ensure smooth running of section.
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Replying to letters inclusive of difficult letters / complaints within expected time response.
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Checking & signing of letters/endorsements.
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Process of Reinstatement of lapse policies, data entry benefits for Investment Linked, Traditional and Standalone plans.
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Attending to counter & telephone enquiries & complaints.
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from policyholders, branches & agents relating to policy matters in a clear, accurate & timely manner.
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Conserves policies through client retention efforts.
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Supervising and training staff.
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Vetting and distribution of Daily Mails for the team.
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Assist in planning for and supervision of the team.
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Assist in providing feedback and reviewing of processes.
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Assist in updating and maintenance of SOP documentation arising from work process or other changes.
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To support and actively participate in Disaster recovery activities.
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Attend and monitor CCMS/ICM tasks to ensure TAT is met.
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Investigation and following up on system defect.
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Any ad-hoc duties as and when given by AVP/HOD and involves in project based initiatives.
Legal
Great Eastern Malaysia is committed to Equal Employment Opportunity, and all qualified applicants shall receive a fair and equal consideration for employment.
Location: HQ, KL
Entity: Great Eastern Life Malaysia
Employment Type: Permanent
The Person:
•
Possess a recognized Degree preferably in Communication, Management, Insurance, Business Administration or Insurance
•
Minimum requirement: FLMI or Diploma in MII or part ACII, AMII
•
Has minimum 3-4 years working experience in Life Insurance, preferably in Customer Service, underwriting or Actuarial
•
Good written and verbal skills
•
Good interpersonal skills
•
Proficient in Microsoft Office