At a glanceSummarised by Seekless from the posting.
Must have6
Diploma / BE - Mechanical, Automobile or equivalent
Sound experience on Body & Paint Operations and Insurance claim management
Must have advanced level skill on Microsoft Office – Excel, word, PowerPoint
Min 8+ years of experience in OEM Aftersales operations in HO
Should have good understanding on dealer aftersales processes
Should have sound knowledge of business & marketing
Skills
Microsoft Office
Excel
Word
PowerPoint
JOB PURPOSE
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Improving body shop efficiency with Revenue
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Supplier management like supplier of Paint, Consumable, insurance companies, RSA provider etc.
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Lead Innovations in Body shop to improve efficiency like AI etc.
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Ensure adherence to repair quality & paint process quality
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Enhance dealer manpower skill and capability through training and control
Responsibilities
Responsibilities:
1.
Body & Paint revenue growth
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Drive B&P workshop inflow growth across dealer network
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BP Repair Order & Parts/BPRO - Target finalization for all India. Regular Monitoring Dealer Dispersion w.r.t target. Review with bottom dealers along with the Filed team.
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Commodity Penetration: Monitoring BP Commodity penetration. Dealer dispersion and review with bottom dealers to identify the root cause and actions.
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Body shop Quality enhancement : Body 5- Based on the customer concerns/Revenues, identifying the dealers for Body 5 activities. Execution and implementation of body 5 at identified dealers. Monitoring the results after implementations.
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PMGR to BP Conversion- Visualization through daily reports. Dealer dispersion w.r.t Target/National Average/Best dealer. Improvement actions through bottom dealer reviews.
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Quarterly Review with vendors for ORC Reconciliation and Improvement of Business.
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Raising the Paint ORC Invoices for collection of Business Auxiliary Charges.
2.
Lead Innovations: Digital estimation through Artificial Intelligence
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Enhancement of AI system for new innovative services
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Monitoring and improving of AI estimates through AI
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Dashboard for AI Penetration & Revenue
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Meeting with vendors to address the dealer concerns.
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New Model integration in system
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Review with weak dealers along with Field team
3.
Paint Company Management (including Paint Drop Shipment)
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Manage strategic relationships with paint companies and allied vendors
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Drive regular business reviews, commercial coordination, ORC reconciliation, technical support alignment, and joint business improvement initiatives across the dealer network
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Conversions of dealers in paint Drop Shipment
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Execution of Paint Orders from Ware house.
4.
Ensure adherence to repair quality & paint process quality
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Improve repair quality and first-time-right ratio.
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Monitor Rework percentage, Quality audit scores
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Conduct technical audits and process gap analysis.
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Ensure proper usage of Repair tools & equipment
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Support implementation of advanced repair techniques.
5.
Enhance dealer manpower skill and capability through training and control
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Identify technical skill gaps across dealer manpower
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Prepare annual training roadmap
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Monitor training effectiveness
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Drive adoption of new repair technologies and innovation
6.
Collaboration with Insurance Companies
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Build strong coordination with insurance companies and surveyors
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Support dealers in accident business generation activities
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Target Finalization and monitoring. Dealer dispersion management.
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Coordinate with NRFSI to launch the new schemes & channel partners for better coverage.
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Arranging the steering committee with Insurance Partners for Quarterly Review
7.
Road Side Assistance
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Drive Roadside Assistance (RSA) business performance across the dealer network