Guest Services Agent
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Before you apply
LocationThe Barnett Hotel
Also inThe Barnett Hotel, Warehouse District, New Orleans
Work modeon-site
Typefull-time
SeniorityEntry
DepartmentGuest Services
Company size501–1,000 people
PostedMay 11, 2026 · 5mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong customer service and communication skills
Ability to multitask in a fast-paced environment
Basic computer and data-entry proficiency
Problem-solving and conflict-resolution ability
Professional, friendly, and welcoming demeanor
High school diploma preferred
Previous hospitality or customer service experience preferred
Experience with hotel Property Management Systems (PMS) a plus
Willingness to work varied shifts, including weekends and holidays
Skills
Property Management Systems (PMS)
About the company
At HRI Hospitality, we offer a unique perspective on hotel ownership and management.
We’re here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level.
We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career!
The Barnett, located in the Warehouse District, is where extraordinary service meets the vibrant pulse of New Orleans. Housed in a beautifully restored art deco building with 234 rooms. Our contemporary rooms and suites, rooftop pool and five exceptional dining outlets, will infuse your stay with Southern hospitality, live music, and eclectic flavors for a true sense of place.
About the role
The Guest Services Agent is responsible for delivering excellent customer service by welcoming guests, assisting with check-in/check-out, and responding to guest needs to ensure a positive stay experience.
MINIMUM REQUIREMENTS
Education
•
High school diploma preferred.
Experience
•
Previous hospitality or customer service experience preferred.
•
Experience with hotel Property Management Systems (PMS) a plus.
Skills and Knowledge
•
Strong customer service and communication skills.
•
Ability to multitask in a fast-paced environment.
•
Basic computer and data-entry proficiency.
•
Problem-solving and conflict-resolution ability.
•
Professional, friendly, and welcoming demeanor.
Job Duties and Responsibilities
•
Greet, register, and check guests in/out efficiently and courteously.
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Respond to guest inquiries, requests, and concerns promptly and professionally.
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Handle payments, room assignments, and reservation changes accurately.
•
Communicate with housekeeping and maintenance to ensure timely room readiness and service needs.
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Maintain a clean and organized front desk and lobby area.
•
Willingness to work varied shifts, including weekends and holidays.
Legal
HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid job‐related requirements.
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