Perform day-to-day support and administration for virtual learning and development (L&D) assets according to established policies and procedures. With guidance, provide support and advice to employees and management teams either locally, regionally, globally or by function. Serve on cross functional teams, share best practices.
Essential Functions
• Support the continuous development of the Learning Management System by managing expectations of the stakeholders and the availability of consultative resources, as necessary.
• Interacts with stakeholders to ensure the Learning Management System operates efficiently.
• Provide training on the system and establish usage rights for administrative assistants, members of the HR team, managers and employees.
• Support the integration of learning technologies.
• Develop team relationships with other departments to ensure the Learning Management System works well with other systems,) and ancillary products.
• Provide ongoing support for all learning technologies and related systems and processes including:
o Performance Management
o Content providers
o Hosting services
o Competency models
• Provide training to subject matter experts (SME) and Learning and Development staff on the Learning Content Management System products and ensure they have appropriate access.
• Establish and maintain a process for instructional design of all courseware and ensure it is included in the Learning Management System.
• Upload existing on-line courseware to the Learning Management System for role-based trainers, as required.
• Maintain a process for courseware design that includes tracking and coordinating the efforts of SME, designers and technical experts as needed.
• Support the integration of all learning technologies.
• Make recommendations for the learning program and process improvements.
• Develop and maintain a network of professional learning and development contacts. Maintain and keep current on developments and trends in the field. May gather information of local competitor practices
• Serve on cross-functional teams, as required.