Company: T-Mark Plumbing, Heating, Cooling & Electric
Pay: $21-$23 per hour
Be the Friendly Voice Our Customers Count On!
At T-Mark, we know great customer experiences start with great people. We’re looking for a Customer Service Representative who enjoys helping others, thrives in a fast-paced environment, and knows how to turn every customer interaction into a positive experience.
If you’re someone who loves talking to people, solving problems, staying organized, and being part of a winning team, we’d love to meet you.
What You’ll Do
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Answer incoming customer calls and assist with scheduling service appointments
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Provide outstanding customer service on every interaction
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Help customers with questions, concerns, and appointment requests
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Accurately enter customer information and service details into company software
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Communicate effectively with dispatchers, technicians, and customers
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Resolve customer concerns professionally and efficiently
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Manage multiple tasks while maintaining accuracy and attention to detail
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Support the team in delivering a five-star customer experience
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Assist with outbound calling campaigns as needed
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Help maintain appointment schedules and maximize booking opportunities
What We’re Looking For
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1+ years of customer service experience
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Experience working for a residential HVAC, plumbing, electrical, or home services company is required
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Strong understanding of how residential service businesses operate
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Experience scheduling service calls and supporting technicians
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Service Titan experience strongly preferred
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Strong verbal and written communication skills
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Ability to handle high-volume customer interactions
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Strong problem-solving and conflict resolution skills
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Excellent attention to detail and accuracy
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Ability to multitask and stay organized in a fast-paced environment
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Customer-focused mindset with a positive, professional attitude
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Dependable, team-oriented, and eager to learn
Bonus Points For
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Previous CSR, dispatcher, or call center experience in the home services industry
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Experience with memberships and maintenance agreements
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Experience with outbound calling and rehash campaigns
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Experience booking appointments and converting inbound opportunities
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Familiarity with HVAC, plumbing, electrical, or drain service terminology
What We Offer
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$21-$23 per hour
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Medical, dental, and vision insurance
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Paid time off and paid holidays
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401(k) with company match
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Career growth opportunities
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Ongoing training and development
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Supportive team environment
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Stable, year-round company
Join the T-Mark Team
This is not an entry-level CSR role. We’re looking for someone who understands the home services industry, can confidently support customers and technicians, and thrives in a fast-paced environment.
If you’re the type of person who enjoys helping customers, solving problems, and keeping things running smoothly behind the scenes, apply today and join the T-Mark team!