Find jobs
Pricing
Free Resume Checker
Blog
Sign in
Sign up
FIND JOBSPRICINGFREE RESUME CHECKERBLOGSIGN INSIGN UP
UO
Uobgroup

Customer Service Fulfillment Officer (Outsourcing)

LocationHo Chi Minh (City Area)
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedApr 2, 2026 · 6mo ago
Verified live12h ago
At a glanceSummarised by Seekless from the posting.
Must have13
Holds at least Diploma or Degree in any field
Excellent interpersonal and communication skills with good command of written and spoken English
Strong in customer service skills
A team player with commitment and initiative
Service oriented
Able to work under pressure
Matured, motivated, meticulous and analytical
Able to multi-task
Working knowledge of specialized products, systems, and services
Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax
High level of listening and comprehension skills
Able to probe for required information from customer
Assertive and able to manage in situations where there may be limited information
Nice to have1
Experience in a call center would be an added advantage
Skills
Microsoft Office
MS Excel
MS Word
email
fax
About UOB
United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.
Job Description
About the Department
The Technology and Operations function is comprised of five teams of specialists with distinct capabilities: business partnership, technology, operations, risk governance and planning support and services. We work closely together to harness the power of technology to support our physical and digital banking services and operations. This includes developing, centralising and standardising technology systems as well as banking operations in Singapore and overseas branches.
Job Responsibilities
▪ Attend to outbound telephone calls/contacts in accordance with standard operating procedures.
▪ Ensure customer requests sending to relevant stakeholders are solved in a timely manner.
▪ Be able to perform formal letter sending out to customer’s requests following standard template.
▪ Be able to interact with customers through phone/email/mail box in a professional way.
▪ Provide information on services offered by the bank to enhance customer relationships.
▪ Provide professional, friendly and high quality customer service for each point of contact with the customer.
▪ Identify and respond to customer needs accordingly.
▪ Able to consistently communicate in a positive and enthusiastic manner; while handling customer complaints in an assertive manner.
▪ Provide optimum service to all customers by answering inquiries and resolving complaints effectively with the ultimate aim of projecting a professional image.
▪ Update and perform off-line maintenance on system terminals following customers’ inquiry requests.
▪ Ensure effective and timely follow-up as promised to customers.
▪ Process financial entries and adjustment on customers’ accounts if necessary.
▪ Other-tasks assigned by the supervisor and the management.
▪ Reports to the Team Leader / Supervisor.
Job Requirements
▪ Holds at least Diploma or Degree in any field.
▪ Experience in a call center would be an added advantage.
▪ Excellent interpersonal and communication skills with good command of written and spoken English.
▪ Strong in customer service skills. A team player with commitment and initiative, service oriented, able to work under pressure, matured, motivated, meticulous and analytical and able to multi-task.
▪ Working knowledge of specialized products, systems, and services.
▪ Knowledge of Internet, Microsoft Office including email, MS Excel, MS Word and fax.
▪ High level of listening and comprehension skills. Able to probe for required information from customer
▪ Assertive and able to manage in situations where there may be limited information.
Additional Requirements
Be a Part of the UOB Family
UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate’s age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.
Apply now and make a Difference
More roles at Uobgroup
Portfolio FinancingManagement AssociateSource of Wealth(SOW)Reviewer, Middle Office Anti Money Laundering ControlsSO, Wealth Relationship Manager (Jln Othman)Business Development Manager
Seekless
Seek less: one search across companies' own career pages, instead of a dozen job boards.
Product
Find jobsCompaniesPricingFree Resume Checker
Company
AboutBlog
Legal
PrivacyTermsCookies
© 2026 SEEKLESS. ALL RIGHTS RESERVED.BUILT WITH CARE