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At a glanceSummarised by Seekless from the posting.
Must have3
Strong foundational knowledge of Microsoft and networking technologies
Interest in long-term technical growth
Strong documentation and communication skills
Nice to have12
2+ years of experience in a managed services, field support, or IT support role
Experience supporting Microsoft 365
Experience supporting Windows 10/11
Experience supporting Windows Server
Experience supporting Basic Azure and Entra ID environments
Experience supporting Network infrastructure including switches, firewalls, and wireless
Familiarity with SonicWall
Familiarity with Meraki
Familiarity with UniFi
Familiarity with Ruckus
Experience with IT documentation platforms and PSA/ticketing systems
Valid driver’s license
Eligibility1
Ability to travel to client locations
Skills
Microsoft 365
Windows 10
Windows 11
Windows Server
Azure
Entra ID
SonicWall
Meraki
UniFi
Ruckus
IT Glue
Halo PSA
Ninja RMM
Benefits
401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Professional development
Referral program
Vision insurance
About the role
We’re looking for a technically skilled, dependable, and service-oriented Field Technician to join our team. This role is primarily based out of our Midtown Manhattan office and supports a wide range of client environments across Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office on Long Island.
This position is ideal for someone who enjoys a mix of onsite support, hands-on troubleshooting, end-user assistance, and field-based technical work. The technician will spend approximately 50% of their time at client sites, providing in-person support, resolving technical issues, completing onsite tasks, and assisting with implementations and infrastructure changes.
What You’ll Do
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Provide onsite and remote Level 1/2 support for client environments
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Troubleshoot and resolve issues related to:
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Workstations and laptops
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Microsoft 365 and user account issues
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Printers and peripheral devices
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Basic server and line-of-business application issues
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Network connectivity, wireless access, and firewall-related concerns
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Travel to client sites to perform technical support, remediation, deployment, and installation work
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Assist with workstation setups, user onboarding/offboarding, hardware replacements, and office IT moves
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Support onsite project tasks such as:
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Network equipment installations and replacements
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Firewall and switch swaps
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Wireless deployments
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Endpoint deployments and refreshes
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Basic server and infrastructure upgrades
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Escalate complex issues appropriately to senior engineers or project resources
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Clearly communicate progress, blockers, and technical findings to internal teams and client contacts
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Document work performed, technical findings, and client environment details in IT Glue
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Use Halo PSA for ticket management, time entry, and work tracking
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Use Ninja RMM for remote access, monitoring, and endpoint support
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Maintain professionalism and strong customer service while representing the company onsite
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Be flexible with schedule requirements, as some after-hours or early-morning work may be required for client needs or maintenance windows
You’re a Good Fit If You:
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Have strong troubleshooting skills and are comfortable working independently in the field
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Communicate clearly with both end users and internal technical teams
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Are organized, reliable, and detail-oriented
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Are comfortable balancing reactive support work with scheduled onsite tasks
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Enjoy working directly with clients and providing a high level of service
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Can adapt to different client environments and technologies quickly
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Understand when to resolve issues independently and when to escalate
Preferred Experience
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2+ years of experience in a managed services, field support, or IT support role
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Experience supporting:
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Microsoft 365
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Windows 10/11
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Windows Server
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Basic Azure and Entra ID environments
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Network infrastructure including switches, firewalls, and wireless
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Familiarity with technologies such as:
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SonicWall
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Meraki
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UniFi
•
Ruckus
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Experience with IT documentation platforms and PSA/ticketing systems preferred
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Valid driver’s license and ability to travel to client locations as needed
Position Details
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Job Type: Full-time
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Location: Based onsite in our Midtown Manhattan office
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Travel: Approximately 50% travel to client sites in Manhattan, Queens, and Brooklyn, with occasional travel to our Greenvale, NY office
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Schedule: Monday through Friday, 9:30 AM - 6 PM EST, with occasional after-hours work as needed
Requirements
Ideal Background
· Strong foundational knowledge of Microsoft and networking technologies
· Interest in long-term technical growth
· Strong documentation and communication skills
Certifications that help you stand out (but are not required):