Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, and Key Accountabilities
•
Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
•
Receives payments and posts amount paid to customer account.
•
Documents information about financial status of customer and status of collection efforts.
•
Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
•
Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
•
Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Nature and Scope
Requirements
•
Refers complex, unusual problems to supervisor.
•
Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
•
None.
Work Environment
•
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
•
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
•
No travel required.
Education and Experience
•
HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range
$19.57-$23.65 Hourly
HDS provides the following benefits to all permanent full-time associates:
•
Medical (with Prescription drug coverage), dental, and vision plans
•
Health care and Dependent Care FSA (as applicable)
•
401(K) with company match
•
Paid Holiday, Vacation, Personal Time, and Wellness Day
•
Paid Sick Time
•
Life and Accidental Death & Dismemberment Insurance