Collections Associate
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Before you apply
Salary$20k – $24k
Location2 Locations
Also in2 Locations (US)
Work modeon-site
Typefull-time
SeniorityEntry
Experience2–5 yrs
Company size10,000+ people
PostedJul 23, 2026 · 3mo ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
HS Diploma or GED strongly preferred
Generally 2-5 years of experience in area of responsibility
Benefits
Health insurance
Dental insurance
Vision insurance
FSA
401(k)
Paid holiday
Paid vacation
Paid sick leave
Life insurance
Disability insurance
Critical illness insurance
Accident insurance
Whole life insurance
Commuter benefits
Tuition reimbursement
Employee assistance program
Adoption assistance
Job Summary
Responsible for contacting customers for the purpose of collecting outstanding accounts receivables on orders. Resolve customer billing problems and reduce accounts receivable delinquency.
Major Tasks, Responsibilities, and Key Accountabilities
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Communicates with customer to determine reason for overdue payment and review terms of sale, service, or credit contract.
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Receives payments and posts amount paid to customer account.
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Documents information about financial status of customer and status of collection efforts.
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Reviews and monitors assigned accounts and all applicable collection reports. to maintain up-to-date customer records.
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Maintains clear documentation of customer contact through the collection or dispute process. Ensures timely follow-up of open disputes is completed in accordance with service level agreements.
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Resolves internal and external customer non-payment issues, invoice discrepancies, and customer payments outside of approved terms.
Nature and Scope
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Refers complex, unusual problems to supervisor.
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Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, and techniques. Work typically involves regular review of output by a senior coworker or supervisor.
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None.
Work Environment
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Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
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Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
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No travel required.
Education and Experience
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HS Diploma or GED strongly preferred. Specialized skills training/certification may be required. Generally 2-5 years of experience in area of responsibility.
For CA, CO, CT, D.C., DE, HI, IL, MA, MD, ME, MN, NJ, NV, NY, OH, RI, VA, VT, WA Job Seekers:
Pay Range
$19.57-$23.65 Hourly
Benefits
HDS provides the following benefits to all permanent full-time associates:
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Medical (with Prescription drug coverage), dental, and vision plans
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Health care and Dependent Care FSA (as applicable)
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401(K) with company match
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Paid Holiday, Vacation, Personal Time, and Wellness Day
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Paid Sick Time
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Life and Accidental Death & Dismemberment Insurance
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Short and Long-term Disability Insurance
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Critical Illness Insurance
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Accident Insurance
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Whole Life insurance
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Commuter Benefits
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Tuition Reimbursement
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Employee Assistance Program
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Adoption and Surrogacy Assistance