Customer Service Representative - Remote
LocationSan Antonio, Texas, United States
Work moderemote
Typefull-time
SeniorityEntry
ExperienceUp to 2 yrs
DepartmentISG
Company size501–1,000 people
PostedAug 6, 2026 · 2mo ago
Verified live15h ago
At a glanceSummarised by Seekless from the posting.
High school diploma or equivalent required
Excellent communication skills, both verbal and written
Strong problem-solving skills and an ability to think critically
Ability to work independently and manage time effectively in a remote setting
1-2 years of customer service experience preferred
Previous experience in a call center or remote support role is a plus
Reliable internet connection and a quiet home office environment
Skills
Windows 11
ethernet
USB headset
webcam
Benefits
Full time
Health insurance
Dental insurance
Vision insurance
401(k)
Ira
Life insurance
Paid time off
Training and development
Remote work
About the company
OneTouch Direct is not your typical Call Center. Founded in 1998, we have since grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing useful products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.
MUST LIVE IN THE SAN ANTONIO REGION TO BE CONSIDERED
Join Our Team as a Remote Customer Service Representative!
As a Remote Customer Service Representative, you will be the frontline support for our customers, assisting them with their inquiries and concerns regarding our products and services. This is an excellent opportunity to work from home while contributing to a team dedicated to providing exceptional service.
Responsibilities
•
Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
•
Assist customers with troubleshooting issues and provide accurate solutions.
•
Process orders, amendments, and returns efficiently.
•
Escalate unresolved issues to senior staff when necessary.
•
Provide feedback to improve customer service processes.
Requirements
•
High school diploma or equivalent required.
•
1-2 years of customer service experience preferred.
•
Excellent communication skills, both verbal and written.
•
Strong problem-solving skills and an ability to think critically.
•
Ability to work independently and manage time effectively in a remote setting.
•
Reliable internet connection and a quiet home office environment.
•
Previous experience in a call center or remote support role is a plus.
Required Equipment:
•
A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
•
Hardwired internet connection (ethernet) required
•
USB headset (not wireless) with noise-canceling features
•
Webcam (external or integrated)
•
Minimum internet speeds for WFH programs is now a minimum of 50 mbps download and 25 mbps upload
Benefits
•
Full time. 40 hours per week schedule with overtime opportunities!
•
Health Care Plan (Medical, Dental & Vision)
•
Retirement Plan (401k, IRA)
•
Life Insurance (Basic, Voluntary & AD&D)
•
Paid Time Off (Vacation, Sick & Public Holidays)
•
Training & Development
•
Work From Home