Technical Support Engineer Tier 1 - Europe
Read straight from Action1's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationItaly
Work moderemote
Typefull-time
SeniorityEntry
DepartmentOperations
Company size51–200 people
PostedSep 10, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong expertise in Microsoft Windows operating systems
Ability to identify and troubleshoot failed patch installations
Familiarity with PowerShell scripting and able to understand basic scripts
Proficiency in Mac OS and/or Linux platforms
Knowledge of software deployment and configuration using install switches
Skilled in reading, writing, modifying, and backing up the Windows registry
Previous experience in technical support or customer service roles
Excellent problem-solving and communication skills
Solid experience troubleshooting software issues across various environments
Advanced English proficiency (C1–C2 level)
Experience with patch management solutions
Ability to analyze and interpret logs and event data
Knowledge of Windows Group Policy configuration and management
Familiarity with Windows servers and server management
Basic understanding of the Windows Security model and related protocols
Additional languages (particularly Spanish and French)
Skills
Microsoft Windows
PowerShell
Mac OS
Linux
Windows registry
patch management
Group Policy
Windows servers
Windows Security
Benefits
Remote work
Flexible hours
Professional development
Stable income
Who we are:
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 200 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001.
The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
About the role
Introduction: We’re currently seeking a Technical Support Engineer Tier I to provide exceptional support and customer service to Action1 clients.
What you’ll do:
•
Provide timely, efficient technical support with prompt responses to customer inquiries.
•
Troubleshoot and resolve customer issues via phone and other communication channels.
•
Follow up with customers post-troubleshooting to ensure full product functionality.
•
Collaborate with the engineering team to address complex technical challenges.
•
Work closely with the product team, incorporating customer feedback into product improvements.
•
Build and maintain an internal knowledge base with useful guides and solutions.
•
Continuously refine and enhance the customer support process for better efficiency.
•
Reproduce customer-reported issues and escalate confirmed problems to the appropriate teams.
•
Participate in customer meetings when needed to troubleshoot and resolve issues directly.
Requirements
What we’re looking for:
•
Have strong expertise in Microsoft Windows operating systems.
•
Ability to identify and troubleshoot failed patch installations.
•
Be familiar with PowerShell scripting and able to understand basic scripts.
•
Proficiency in Mac OS and/or Linux platforms.
•
Demonstrate knowledge of software deployment and configuration using install switches.
•
Be skilled in reading, writing, modifying, and backing up the Windows registry.
•
Have previous experience in technical support or customer service roles.
•
Possess excellent problem-solving and communication skills, working effectively with customers and internal teams.
•
Have solid experience troubleshooting software issues across various environments.
•
Advanced English proficiency (C1–C2 level) is required
Would be a plus:
•
Experience with patch management solutions.
•
Ability to analyze and interpret logs and event data.
•
Knowledge of Windows Group Policy configuration and management.
•
Familiarity with Windows servers and server management.
•
A basic understanding of the Windows Security model and related protocols.
•
Additional languages would be a plus, particularly Spanish and French
Benefits
What we offer:
•
Engaging challenges and opportunities to solve real-world problems.
•
Continuous professional growth and learning with cutting-edge technologies.
•
A stable income, flexible working hours, and opportunities for advancement.
•
A supportive and collaborative team of skilled professionals.
•
A remote-first culture, offering flexibility and work-life balance.
Join Action1 and be a driving force behind our success!