Customer Operations Associate (Order-to-Invoice) with French
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Before you apply
LocationWarszawa, Poland
Work modehybrid
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentCustomer Operations
Company size10,000+ people
PostedSep 30, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
English + French (proficient level)
Experience in corporate environment, preferably in Shared Service or GBS
Knowledge of SAP or Sales Force, Excel skills
Skills
SAP
Sales Force
Excel
Benefits
Private medical care
Group insurance
Lunch card
Transportation allowance
Pension plan
Multisport/cultural card
Alcon products
Bonus scheme
Language allowance
Hybrid work
About the company
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Customer Operations Associate (Order-to-Invoice) with French
In this role, a typical day will include:
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Handle both standard and high-value, complex customer orders, ensuring compliance with contractual terms and pricing structures.
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Act as a liaison between customers and internal teams (production, distribution) for order-related matters
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Ensure timely and accurate invoicing for all customers by accurate order entry practices
•
Oversee complex return cases, including high-value credits and regulatory compliance.
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Analyse and resolve customer issues promptly, ensuring effective communication and resolution
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Act as escalation point for disputes related to billing, delivery, and returns.
•
Manage customer complaints and dissatisfaction proactively to maintain loyalty.
WHAT YOU’LL BRING TO ALCON:
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Professional experience in Customer Operations - Order to Invoice/Order to Cash/Order management - MIN.1 year
•
English + French (proficient level).
•
Experience in corporate environment, preferably in Shared Service or GBS.
•
Knowledge of SAP or Sales Force, Excel skills.
What we can offer you:
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Truly international environment and daily interactions with colleagues from all over the world
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Attractive benefits package (private medical care, group insurance, lunch card, transportation allowance, pension plan, Multisport/cultural card, Alcon products for you and your significant other)
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Attractive compensation package (including bonus scheme) + language allowance
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Employment contract, full‑time position
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Hybrid work possibilities (3/2/weekly)
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Modern office with many facilities inside located at NewCity building, 15 Marynarska Street, Warsaw
Alcon Careers
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