Product Manager, Customer Strategy Department - Platform Strategy Supervisory Department (PFSD)
LocationTokyo, Japan
Typefull-time
SeniorityLead
DepartmentCustomer Strategy Department
Company size10,000+ people
PostedAug 20, 2026 · 1mo ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Must have9
Commitment for the result and planning experience strategy
Logical thinking, Issue solving, communication skill
Take responsibility to the action with analysis of data and hypothesis
Experience of Web master, Web product manager, Creative Director
Knowledge for Web standard and Web creation work flow
Knowledge for Web usability and accessibility
Knowledge for Web front end technology
English (Intermediate)
Japanese (Fluent)
Nice to have11
Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC
Experience of leading successful product / service development in agile / lean product development program
Person who has self start-up mind and lead the project while demonstrating the your own expertises
Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus
Experience of new website start up project
Experience of website renewal
Experience of projects about SEO, LPO, SM
Experience and knowledge of creating smart phone web/App
Experience and knowledge of server side program (Apache, JAVA, PHP, framework)
Experience of management and team building
Experience of nurturing staff, hosting workshop or learning session
Skills
Apache
JAVA
PHP
Job Description:
Business Overview
Rakuten Group is headquartered in Japan and serves approximately 100 million domestic customers and 2 billion customers across 30 countries worldwide. We provide more than 70 services across various fields including e-commerce, payment services, financial services, telecommunications, media, and sports.
Department Overview
Rakuten Group Co., Ltd. currently provides more than 70 services and has a membership system with more than 100 million members.
The Customer Strategy Department supports a wide variety of services across the board.
About the role
Position:Why We Hire
As a product manager in customer strategy supervisory department, you will work on enhancement for Rakuten Ecosystem experience through the various products/programs/functions.
Position Details
Lead the product strategy, planning, development and growth hack for those products.
•
PointClub
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myRakuten
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Group Common function for membership
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New product.
Responsibilities
Tasks are
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Plan the product strategy based on ecosystem experience strategy
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Manage the product KPI, Marketing, User experience
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Growth hack
•
Planning new functions
•
Direction of development
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Project management
Mandatory Qualifications:
•
Commitment for the result and planning experience strategy
•
Logical thinking, Issue solving, communication skill
•
Take responsibility to the action with analysis of data and hypothesis
•
Experience of Web master, Web product manager, Creative Director
•
Knowledge for Web standard and Web creation work flow
•
Knowledge for Web usability and accessibility
•
Knowledge for Web front end technology
Desired Qualifications:
•
Experience to achieve successful product launch or improvement with cross-functional team including developer and marketing PIC.
•
Experience of leading successful product / service development in agile / lean product development program.
•
Person who has self start-up mind and lead the project while demonstrating the your own expertises.
•
Experiences and knowledge about marketing / statistical analysis / ergonomics / access analysis / usability studies are plus.
•
Experience of new website start up project
•
Experience of website rewnewal
•
Experience of projects about SEO, LPO, SM
•
Experience and knowledge of creating smart phone web/App
•
Experience and knowledge of server side program(Apache, JAVA, PHP, framework)
•
Experience of management and team building
•
Experience of nurturing staff, hosting workshop or learning session