Network Operations Center Team Lead
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Before you apply
LocationCebu City, Cebu, Philippines
Typefull-time
SeniorityLead
Experience2+ yrs
Company size19+ people
PostedSep 16, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Tier 3 certification or industry standard certification, not limited to Cisco CCNA is required
Minimum of 2 years on a Level 2 technical helpdesk experience
Responsibilities
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Regular status meeting with Manager and Supervisor/s to discuss goals and implement direction set for the team.
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Monitor and submit reports about Team’s performance progress on action plans communicated by management team.
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Delegate tasks for tickets, dispatches and PICs to members and assist them for any job related inquiries.
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Proactively works on tickets and responds to emails and urgent cases for all brands.
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Oversee the team and make sure all brands are taken care of.
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If no NOC agent is available, works on dispatch or PIC cases.
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Works with Project Manager and Brand Leads for ticket scrubbing and sends hand off report before end of shift.
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Access to updated policies and team performance.
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Provide coaching, refresher, training, feed backing on quality failures and under performance.
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Receive and provide feedback to Supervisor and Manager about objectives and action plans.
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Feedback to Account Supervisor and Manager.
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Facilitate team huddles and provides feedback to members.
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Facilitate team socializations
Requirements
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Tier 3 certification or industry standard certification, not limited to Cisco CCNA is required.
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Minimum of 2 years on a Level 2 technical helpdesk experience .