Analyst, EUC
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Before you apply
LocationOFF HKG: Hong Kong (The Center)
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenNov 3, 2026 · 3d ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Computer Science, MIS, CIS, or related field
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
Experience with networking technology such as Cisco and Juniper
Experience with Windows OS, Mac OS, and Microsoft Office Suite
Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Knowledge of scripting and PowerShell
Experience in an exchange, trading facility, or financial services environment
Strong multitasking, time prioritization, collaborative and communication skills
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
Skills
Active Directory
Azure
Intune
Exchange Online
Windows
Mac OS
Microsoft Office Suite
PowerShell
ServiceNow
Cisco
Juniper
Zoom
Teams
Webex
Job Purpose
About the company
Intercontinental Exchange, Inc. (ICE) is a leading operator of global exchanges, clearing houses, data, and listings services. We connect businesses around the world to unique opportunities in markets that drive the global economy. We are a diverse and inclusive company that values innovation, collaboration, and excellence. ICE team members work across departments and traditional boundaries to innovate and respond to industry demand. A successful candidate will be able to multitask in a dynamic team-based environment demonstrating strong problem-solving and decision-making abilities and the highest degree of professionalism.
The EUC team is responsible for supporting all hardware, software and technology used by in-office and remote users to execute their daily responsibilities. As our end users support multiple businesses at ICE, EUC collaborates with enterprise stakeholders to focus on efficient processes and policies that improve user productivity and efficiency.
Responsibilities
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Onboard and train new internal and external users in ICE’s environment
•
Support and advance the global corporate computing environment
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Support hardware, software, and network needs for Windows, Mac, and virtual environments
•
Manage tickets and incidents in ServiceNow including issue resolution, escalation, and documentation management
•
Deploy hardware and software including desktop and laptop imaging software and VoIP
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Provision Active Directory, Azure, Intune, and Exchange Online including device authentication and maintaining users, groups, and distribution lists
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Manage hardware inventory, mobile device support, purchasing, and file/print/DHCP
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Troubleshoot and support conference room AV and video conferencing systems (Zoom, Teams, Webex, etc.)
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Support broker and trading floor technology (New York based EUC analysts only)
Knowledge and Experience
•
Bachelor’s degree in Computer Science, MIS, CIS, or related field
•
Ability to stand, stoop, kneel, bend, crouch, and lift 50+ pounds
•
Experience with Active Directory, Azure, Intune, Exchange Online, and Windows desktop/server troubleshooting
•
Experience with networking technology such as Cisco and Juniper
•
Experience with Windows OS, Mac OS, and Microsoft Office Suite
•
Knowledge of scripting and PowerShell preferred
•
Demonstrates a foundational understanding of AI‑powered productivity and analytics tools, including their capabilities, limitations, and appropriate use cases.
Desirable Skills
•
Experience in an exchange, trading facility, or financial services environment
•
Strong multitasking, time prioritization, collaborative and communication skills
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