Retail Donor Specialist - Materials Handler Team Lead
LocationNashville, TN
Work modeon-site
Typefull-time
SeniorityLead
Experience1–2 yrs
DepartmentRetail
Company size1,001–5,000 people
PostedSep 25, 2026 · 2w ago
Verified live13h ago
At a glanceSummarised by Seekless from the posting.
Must have11
High School Diploma or equivalent
One to two years of previous experience in production, warehouse, retail, or logistics environments
Strong oral and written communication skills
Ability to stay organized, manage multiple priorities, and maintain accuracy in a fast-paced front-end environment
Ability to learn and consistently follow established processes, systems, equipment use, and operating procedures
Ability to support, guide, and positively influence team members by modeling expected behaviors
Ability to deliver strong donor service
Ability to understand and work toward daily production goals, KPIs, and performance expectations
Ability to recognize quality standards, correctly classify goods, and follow CPSC and public protection requirements
Working knowledge of basic computer applications, including Outlook, Word, Excel, and online product research
Ability to train, coach, and develop team members in operational procedures and production standards
Nice to have6
Associate’s degree in business, Logistics, Supply Chain, Management, Retail Operations, or a related field
Experience in a fast-paced, high-volume operations
Prior retail, nonprofit, or mission-based organization experience
Experience supporting or working alongside eCommerce operations
Previous experience supervising, training, coaching, or developing staff
Bilingual language skills
Eligibility3
Ability to stand, walk, and move throughout the store during assigned shifts
Ability to work a flexible schedule, including weekends and holidays
Flexibility to support both morning and evening shifts, including weekend coverage
Skills
Outlook
Word
Excel
Job Location
Berry Rd
Job Summary:
Retail Donor Specialist - Materials Handler Team Lead plays a vital role in creating a positive, mission-driven experience for donors, shoppers, and team members. This Lead provides hands-on support and guidance to Retail Donor Specialist - Materials Handler Associate, ensuring established processes are followed, GREAT donor care is delivered, and donations are handled with integrity. The role supports both front-of-house donation activity and backroom operations, including coordinating the movement of donations, ensuring safe and efficient loading and unloading of trucks, and maintaining organized, productive workspaces.
Guided by our Mission of Changing Lives through Education, Training and Employment, the Retail Donor Specialist - Materials Handler Team Lead helps ensure every donation and every interaction contributes to the impact we make in the community. By coaching team members, reinforcing operational and safety standards, and modeling expected behaviors, this Lead promotes a work environment grounded in our TRUE Core Values of Teamwork, Respect, Uprightness, and Empowerment.
Job Description
Essential Functions
Donor Experience & Stewardship
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Provide GREAT donor care by greeting donors promptly, offering assistance, and ensuring each donor feels appreciated and valued.
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Lead, support, and coach Donor Specialists / Material Handlers to consistently deliver a positive, mission-aligned donor experience.
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Observe, reinforce, and model proper donation handling practices to ensure items are treated with integrity and respect for donor intent.
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Oversee daily donation intake activity, ensuring processes, safety standards, and service expectations are consistently followed.
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Address donor service or process issues in real time to protect the donor experience.
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Maintain a clean, organized, and welcoming donation area at all times.
Process Support, Supervision & Team Coaching
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Serve as the on-shift Lead and hands-on resource for Donor Specialists / Material Handlers, providing real-time direction, guidance, and support.
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Supervise day-to-day work activities, helping prioritize tasks and direct team members based on donor volume and operational needs.
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Support onboarding and on-the-job training by reinforcing standard work, safety practices, and donor service expectations.
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Promote accountability through observation, coaching conversations, and reinforcement of established processes and behaviors.
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Communicate workflow needs, staffing considerations, challenges, and opportunities to Retail Leadership.
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Provide feedback to Retail Leadership regarding team performance, training needs, and recurring process gaps.
Backroom Operations & Material Handling
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Oversee and coordinate the movement of donations from intake areas to backroom and production areas to support efficient workflow.
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Direct and support backroom organization, staging, and donation flow to maintain productivity, cleanliness, and safety standards.