Customer Support Advisor - Part-Time
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Before you apply
Salary£13k
LocationStoke, Stoke-On-Trent, England, United Kingdom
Work modehybrid
Typepart-time
SeniorityEntry
DepartmentCustomer Operations
Company size501–1,000 people
PostedSep 23, 2026 · 1mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Ability to speak and communicate fluently in English
Excellent listening and interpersonal skills
Strong problem solving and critical thinking skills
IT literate with excellent written communication skills
Flexibility, drive, and an enthusiasm to succeed
Respond professionally to inbound Live Chat, Email & Phone queries across multiple labels
Ability to deliver an excellent customer experience
Communicate in a prompt, thoughtful and clear manner
Ability to multi-task between customer contacts
Listen, probe, and investigate enquiries to determine underlying needs
Address issues of conflict or complaint with commercial awareness
Identify opportunities to upsell and cross-sell products and services
Stay up to date with company products, services, and policies
Collaborate with other departments for customer satisfaction and retention
Classify customer contact to support process & product improvements
Benefits
Company performance bonus
Hybrid working
Private healthcare
Enhanced family leave
Subsidised gym membership
Life assurance
Contributory pension
Daily snacks
Location: Stoke-on-Trent ST1 Remuneration Package
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£13,348
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Up to 20% annual company bonus
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Office based for the first 4 months (probation and training period) - this will allow you to get to know the team, soak up crucial knowledge and benefit from face-to-face support whilst learning the role!
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Hybrid working available after successful completion of probation period
The role will be working 5 evenings per week (4 hour shifts, between 5pm and 12pm Mon-Sun).Training for this role will be for 4 weeks on a full-time basis. An alternative weekday evenings and weekends (34hrs per week) course can be accommodated, if necessary.
The Role
At the beating heart of LiveScore Group, we are looking for motivated, positive, and personable Customer Support Advisors to help guide and assist our customers within our Award-Winning Support team.
This is a fantastic opportunity for a Customer Support Advisor to join what is fast becoming a leading operator in the UK. Sports and betting knowledge isn’t essential when applying as you will be provided with the relevant training and support. If sport is your passion, we’ve got you covered with Sports on in the background 24/7. This role would be well suited to a person who is enthusiastic, empathetic, and resilient. LiveScore Group prides itself as an organisation who ensures that the customers experience is positive and memorable, and as the first point of contact for our customers the successful candidate will be responsible for delivering a high-quality service.
A busy sporting calendar will mean that you will need to be flexible with your working hours, including evenings & weekends, but you will be rewarded!
About the company
At LiveScore Group, we’re the proud home of three of the most exciting brands in the sports and gaming world: LiveScore, LiveScore Bet and Virgin Bet. A fully owned and operated ecosystem that converges the two worlds of sports media and sports betting. We’re proud of the high ratings for our commitment to excellence and fueling fan’s passion for sport driving us to the top.
We don’t just lead; we innovate. Our cutting-edge products and immersive experiences set the standard, but it’s our people who truly make the difference. Every day, our team embody our values: adaptability, teamwork, a fan-driven approach, and an ever-curious mindset that fuels our ambition.
As we scale and continue to create a culture that allows all employees to thrive, we know we need the most talented people with diverse backgrounds, perspectives and skills. If you’re good at what you do, come and join us. The more inclusive we are, the more amazing experiences we can create for our users.
We know that job descriptions can sometimes seem daunting and you might not feel you tick every box. But, if you’re passionate about the role and have relevant experience, we want to hear from you!
Key Responsibilities
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Respond professionally to a range of inbound Live Chat, Email & Phone queries across our multiple labels.
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Demonstrate the ability to deliver an excellent customer experience, whilst ensuring compliance and efficiency standards are met.
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Communicate in a prompt, thoughtful and clear manner.
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The ability to multi-task between customer contacts.
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Listen, probe, and investigate enquiries to determine the underlying needs of the customer.
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Address any issues of conflict or complaint whilst displaying commercial awareness.
•
Identify opportunities to upsell and cross-sell products and services to customers when appropriate.
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Stay up to date with company products, services, and policies to accurately answer customer questions.
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Collaborate with other departments to ensure customer satisfaction and retention.
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Classify customer contact, supporting the business in identifying process & product improvements.
Skills, Knowledge, and Experience
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Ability to speak and communicate fluently in English.
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Excellent listening and interpersonal skills.
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Strong problem solving and critical thinking skills.
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Be IT literate with excellent written communication skills.
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Flexibility, drive, and an enthusiasm to succeed.
What can we offer?
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Company Performance bonus
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Hybrid working for all staff with flexible working opportunities
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Private Healthcare scheme + Employee Enhanced Assistance
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Enhanced Family Leave - Maternity, Shared Parental & Adoption Leave: up to 6 months at full pay and 6 months at half pay. Paternity leave: up to 4 weeks at full pay
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Subsidised gym membership
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Life Assurance (x3 salary)
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Contributory Pension Plan
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Daily snacks, quality coffee, soft drinks and regular socials