Product Manager – Voice of the Customer
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Before you apply
LocationLondon
Work modeon-site
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentProduct
EquityIncluded
Company size4+ people
PostedOct 30, 2025 · 1y ago
Verified live2d ago
May no longer be actively hiring
Posted by the company on Oct 30, 2025
At a glanceSummarised by Seekless from the posting.
5+ years of experience in product management
Experience in CX, analytics, or SaaS platforms
Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics
Proven ability to turn customer insights into clear, measurable product outcomes
Excellent communication and stakeholder management skills
Analytical mindset, with experience using data to inform prioritization and feature development
Bachelor's degree in business, engineering, computer science, or related field
Experience working with AI/ML, NLP, or data visualization products
MBA or equivalent experience preferred
Skills
AI/ML
NLP
data visualization
Benefits
Competitive compensation
Equity
About Clarity
Clarity is redefining customer experience with AI. Our mission is to empower businesses to deliver faster, smarter, and more human service interactions. By combining cutting-edge AI with intuitive design, we enable customer service teams to operate more efficiently while providing customers with seamless, personalized experiences.
We are trusted by industry leaders like OpenAI, GrubHub, STC and Tabby who rely on us to deliver real impact. Our investors include Prosus Ventures, STV AI Fund (backed by Google) and angels from Open AI and Google. With a 25% month-on-month growth rate and over 300% net revenue retention, this is a unique opportunity to join a hyper growth AI company and redefine an industry.
About the role
We’re seeking a Product Manager to lead our Voice of the Customer (VoC) product — a core part of Clarity’s platform that turns customer feedback and conversations into actionable insights. This is a unique opportunity for someone passionate about data-driven experience design, AI analytics, and product strategy in the CX space.
Role Overview
As a Product Manager for Voice of the Customer, you’ll own the product vision, strategy, and roadmap for Clarity’s VoC solution. You’ll work cross-functionally with engineering, design, and AI teams to transform real-time feedback, surveys, and conversation data into intelligent insights that help businesses understand their customers at scale.
You’ll define how organizations collect, interpret, and act on customer sentiment — shaping a product that bridges customer experience, analytics, and automation.
Responsibilities
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Own the product strategy and roadmap for Clarity’s Voice of the Customer platform.
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Collaborate with design, AI, and engineering teams to deliver features that turn customer feedback into actionable intelligence.
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Define KPIs, measure adoption and impact, and use data to guide product decisions.
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Work closely with customers and partners to understand pain points, validate hypotheses, and translate insights into product priorities.
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Partner with marketing and GTM teams to position and launch VoC capabilities effectively.
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Collaborate with the AI and data science teams to enhance sentiment analysis, topic detection, and trend dashboards.
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Prioritize initiatives that integrate VoC insights with other Clarity modules (Agent Assist, Inbox, Analytics).
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Stay ahead of market trends and competitor offerings to ensure Clarity remains at the forefront of AI-driven CX intelligence.
Requirements
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5+ years of experience in product management, ideally in CX, analytics, or SaaS platforms.
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Strong understanding of Voice of the Customer, feedback systems, and customer experience analytics.
•
Experience working with AI/ML, NLP, or data visualization products is a strong plus.
•
Proven ability to turn customer insights into clear, measurable product outcomes.
•
Excellent communication and stakeholder management skills; comfortable aligning across technical and business teams.
•
Analytical mindset, with experience using data to inform prioritization and feature development.
•
Bachelor’s degree in business, engineering, computer science, or related field (MBA or equivalent experience preferred).
Why Clarity?
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Shape the future of AI-powered customer experience analytics.
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Freedom to experiment, define, and scale a product that impacts thousands of users.
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Competitive compensation, equity, and benefits.
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Work with a collaborative, impact-driven team that values creativity, speed, and clarity in execution.
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