KYC Service Delivery Lead
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Before you apply
LocationNCR - WGC
Typefull-time
SeniorityLead
Experience2–5 yrs
DepartmentTechnology & Operations
Company size1,001–5,000 people
PostedDec 4, 2025 · 11mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Dec 4, 202559% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
A graduate degree is required
2 – 5 years of experience in operations management
Monitors operations excellence and resiliency to manage multiple initiatives
Can work in fast-paced, high pressure entrepreneurial environment
Team player with excellent interpersonal and communication skills
Good command of English is essential
KYC QA experience is a plus
Benefits
Opportunity for career growth and development
Competitive and flexible compensation and benefits package
About the company
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
About the role
Who you’ll be working with:
If you have a strong background in IT, computer science, or software engineering, and are analytical, technologically savvy, solutions and process-focused, then the Technology & Operations team may be for you!
Responsibilities
You will be responsible for the following:
•
Monitors performance in KYC operations to achieve the targets and ensure data quality.
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Oversee team performance in relation with information clean-up, KYC data requests from partners and stakeholders
•
Oversee Aftersales operations, ensure KPI’s are met
•
Process adheres to BSP policies and compliance to set procedures.
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Drives continues improvements in both internal and external stakeholders.
Requirements
We’re looking for:
•
A graduate degree is required.
•
2 – 5 years of experience in operations management.
•
Monitors operations excellence and resiliency to manage multiple initiatives.
•
Can work in fast-paced, high pressure entrepreneurial environment.
•
Team player with excellent interpersonal and communication skills.
•
Good command of English is essential. KYC QA experience is a plus
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package