At a glanceSummarised by Seekless from the posting.
Must have7
Diploma/Degree in Business Administration or related field
Prior experience in service coordination or administrative support role, preferably in the HVAC industry
Strong organizational and multitasking skills
Excellent communication and customer service skills
Attention to detail and ability to work in a fast-paced environment
Proficiency in Microsoft Office applications
Ability to work independently and collaborate with cross-functional teams
Nice to have1
Knowledge of HVAC systems and terminology is a plus
Eligibility1
Willingness to work in the North region
Skills
Microsoft Office
Responsibilities:
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Coordinate and schedule service appointments for HVAC systems in the North region.
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Receive and handle service requests and inquiries from customers.
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Assign service technicians to job sites and ensure timely arrival.
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Monitor and track service jobs to ensure completion within agreed timelines.
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Communicate with customers regarding service status and updates.
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Maintain accurate records of service activities, including work orders and service reports.
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Assist in managing inventory and ordering of service parts and supplies.
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Collaborate with internal teams to resolve service issues and ensure customer satisfaction.
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Provide administrative support to the service team as needed.
Requirements
•
Diploma/Degree in Business Administration or related field.
•
Prior experience in service coordination or administrative support role, preferably in the HVAC industry.
•
Knowledge of HVAC systems and terminology is a plus.
•
Strong organizational and multitasking skills.
•
Excellent communication and customer service skills.
•
Attention to detail and ability to work in a fast-paced environment.
•
Proficiency in Microsoft Office applications.
•
Ability to work independently and collaborate with cross-functional teams.
•
Willingness to work in the North region.
Hiring process
Interested candidates who wish to apply for the advertised position, please click ‘APPLY’ to send in your resume.
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