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PingWind

Incident Manager

Salary$84k – $116k
LocationRemote
Work moderemote · United States
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentUpcoming Work, FSA
Company size501–1,000 people
PostedAug 24, 2026 · 1mo ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
Must have12
Strong knowledge of IT incident and problem management processes
Excellent ability to remain calm and lead under pressure during major incidents
Solid technical understanding of identity and access management systems
Clear verbal and written communication skills for updates and reporting
Ability to analyze logs, data, and system information quickly
Experience coordinating with technical teams, vendors, and stakeholders
Strong organizational skills to track actions, timelines, and resolutions
Familiarity with federal IT environments and compliance requirements
Proficiency with ticketing systems and collaboration tools
Bachelors Degree
3+ years of experience
Public Trust clearance
Eligibility1
Availability and flexibility for after-hours and on-call support
Skills
IAM (Identity and Access Management)
COTS
GOTS
Ticketing systems
Analytics tools
Log analysis tools
Benefits
Federal holidays
Paid time off
Parental leave
Health insurance
Dental insurance
Vision insurance
Short term disability
Long term disability
Life insurance
Ad&d insurance
401(k)
Continuing education
Flexible spending accounts
Employee assistance program
Wellness benefits
529 savings plan
Legal insurance
Pet insurance
Requirements
Location: Remote
Required Clearance: Public Trust
Required Education: Bachelors Degree
Required Experience: 3 years
Position Description
The Incident Manager leads incident management activities for the FSA IAM systems. This role ensures quick detection, response, and resolution of incidents to minimize disruption to FSA users, applications, and services. The Incident Manager follows FSA’s incident and problem management processes, coordinates with internal teams and external partners, and provides clear communication and reporting during incidents.
Responsibilities
The Incident Manager supports the overall FSA Incident Management Process and follows FSA guidelines for reporting production and non-production incidents. They open or create FSA incident tickets for issues affecting systems or integrated applications, joins incident calls, and examines logs. They provide updates to FSA leadership during major incidents, deliver detailed initial assessment summaries, and notify impacted teams once issues are fixed. The role includes performing real-time technical analysis, reviewing analytics for possible breaches, escalating COTS/GOTS issues to vendors, and managing incidents related to IAM that may require support from other systems. They also support incident management reporting from AIMS and PAS customers, participate in security incident management, provide incident and event analysis support, and deliver mandatory after-hours and peak period coverage as required.
Required Qualifications
•
Strong knowledge of IT incident and problem management processes
•
Excellent ability to remain calm and lead under pressure during major incidents
•
Solid technical understanding of identity and access management systems
•
Clear verbal and written communication skills for updates and reporting
•
Ability to analyze logs, data, and system information quickly
•
Experience coordinating with technical teams, vendors, and stakeholders
•
Strong organizational skills to track actions, timelines, and resolutions
•
Familiarity with federal IT environments and compliance requirements
•
Availability and flexibility for after-hours and on-call support
•
Proficiency with ticketing systems and collaboration tools
About PingWind
PingWind is focused on delivering outstanding services to the federal government. We have extensive experience in the fields of cybersecurity, development, IT infrastructure, supply chain management and other professional services such as system design and continuous improvement. PingWind is an SBA certified Service-Disabled Veteran-Owned Small Business (SDVOSB) with offices in Northern Virginia and Huntsville AL.
www.PingWind.com
Benefits
Our benefits include:
· Eleven Federal Holidays
· Paid Time Off accrued each pay period
· Parental Leave
· Three medical plan choices with generous employer contribution
· Dental and Vision Insurance
· Company paid Short-Term and Long-Term Disability
· Company paid Life and AD&D Insurance
· 401k with competitive matching and vesting schedule
· Continuing education assistance
· Short Term / Long Term Disability & Life Insurance
· Medical, Dependent Care and Commuter Flexible Spending Accounts
· Employee Assistance Program
· Wellness benefits include Calm Health app and WellHub gym subsidy (formerly GymPass)
· 529 College Savings Plan
· Legal Insurance
· Pet Insurance
Veterans are encouraged to apply
Salary Range
$84k -116k
Legal
The pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) job responsibilities, education, certifications, experience, as well as internal equity mapping and alignment with market data, or other applicable laws.
PingWind, Inc. does not discriminate in employment opportunities, terms, and conditions of employment, or practices on the basis of race, age, gender, religious or political beliefs, national origin or heritage, disability, sexual orientation, or any characteristic protected by law.
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