Document Processing Specialist
Read straight from Crosscountrymortgage's careers page, verified 4d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationJP10028 - Fort Mill, SC; JP10029 - Coppell, TX
Work modeon-site
Typefull-time
SeniorityMid
Experience2+ yrs
Company size5,001–10,000 people
PostedOct 20, 2026 · 2w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Experience with BFKS
2+ years of customer service experience
Associate’s degree or equivalent combination of education/experience
Excellent communication and customer service skills
Excellent prioritization and time management skills
Proficient with Microsoft Office applications
Bachelor’s degree
Mortgage and/or legal experience
Responsible for meeting RoundPoint’s commitment to compliance
Skills
BFKS
Microsoft Office
Benefits
Health insurance
Dental insurance
Vision insurance
401(k)
Short term disability
About the company
CrossCountry Mortgage (CCM) is the nation’s number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America’s fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
Benefits
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Document Processing Specialist will support RoundPoint Mortgage Servicing LLC. The Document Processing Specialist is responsible for the completion of letter fulfillment tasks under the direction of Correspondence Fulfillment Leadership. The Document Processing Specialist is responsible for letter preparation, transmission, and print vendor oversight to ensure letters are generated and delivered to our customers throughout the mortgage life cycle of the loan.
Job Responsibilities:
•
Identify root cause and correct issues with data transmission to and from RoundPoint’s third party print vendors
•
Monitor print vendor production performance and intervene to correct production issues as they emerge
•
Front line oversight of print vendor performance against SLAs and contract requirements
•
Oversight of automated processes in RoundPoint’s system of record
•
Working with cross-department co-workers to ensure that all service delivery objectives are met
•
Tracking and monitoring output to ensure items are delivered timely to the print vendor
•
Contribute to continuous improvement projects to improve efficiency and lower costs
•
Other work-related duties, as assigned
•
Responsible for meeting RoundPoint’s commitment to compliance
Qualifications and Skills:
•
Experience with BFKS, required.
•
2+ years of customer service experience, required.
•
Associate’s degree or equivalent combination of education/experience; bachelor’s degree, preferred.
•
Mortgage and/or legal experience, preferred.
•
Excellent communication and customer service skills.
•
Excellent prioritization and time management skills.
•
Proficient with Microsoft Office applications.
Legal
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
More roles at Crosscountrymortgage