Back Office Specialist
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Before you apply
LocationLa Libertad, La Libertad Department, El Salvador
Work modeon-site
Typefull-time
SeniorityEntry
Departmentepay SV
EquityIncluded
Company size501–1,000 people
PostedSep 29, 2026 · 1mo ago
Verified live4h ago
At a glanceSummarised by Seekless from the posting.
Excellent written and spoken communication skills
Excellent multi-tasking skills
Excellent problem-solving skills
Ability to work under pressure, to prioritize tasks and to meet deadlines
Customer Service experience is a must
Ability to interact with all levels of employees within the Company
Ability to quickly learn new processes
Intermediate Outlook knowledge
Intermediate Excel knowledge
Intermediate Microsoft Office knowledge
Proficient in English
Skills
Outlook
Excel
Microsoft Office
Benefits
Life insurance
Private health insurance
Employee stock purchase plan
Paid time off
Vacation
Paid holidays
Free transportation
Tuition reimbursement
About the role
The Retailer Support Front of House Specialist establishes and maintains effective working relationships with internal/external people to help keep businesses running smoothly. The position coordinates with Customer Service staff, Operations, Suppliers and Sales Managers seeking to provide solutions to our retailer’s enquiries and requests.
Responsibilities
Responsibilities:
ü Promptly responding to customers and company staff’s queries via email.
ü Immediately escalating serious complaints or issues that you are not equipped to deal with.
ü Liaising with colleagues or Team Leaders to find the best solutions to customers’ issues.
ü Identifying common problems and escalating them to Leadership, along with possible suggestions for improvement, wherever possible.
ü Maintaining a polite, helpful, and professional manner at all times.
ü Respecting client confidentiality at all times.
ü Reviewing knowledge base of a specific product, service, or other assigned area of expertise to answer inquiries or to forward to the appropriate staff.
ü Performs other related duties as assigned.
Requirements
Skill Requirements:
· Excellent written and spoken communication skills.
· Excellent multi-tasking skills
· Excellent problem-solving skills
· Ability to work under pressure, to prioritize tasks and to meet deadlines.
· Customer Service experience is a must.
· Ability to interact with all levels of employees within the Company.
· Ability to quickly learn new processes.
· Intermediate Outlook, Excel, and Microsoft Office knowledge.
· Proficient in English.
Job Dynamics
§ On-Site Only
§ Night shift schedule required from 4:00 pm to 1:00 am (1 hr. earlier during daylight saving Australia) - 39 hours a week)
§ Back-office work
§ Days off: Friday & Saturday
§ 1 Short Day – Early leave
Benefits
· Base salary + a fixed night shift bonus equivalent to 25% of the base salary without unexcused absences.
· Benefits include paid life and a paid private medical (optional) insurance.
· Employee stock purchase plan
· Paid time off (Compensatory days)
· Vacation time
· Paid holidays.
· Night Shift Free Residential transportation (Check availability)
· Tuition Reimbursement
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