Customer Service Representative - Contract
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Before you apply
LocationHamilton, ON, CA
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
PostedJan 7, 2026 · 10mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jan 7, 2026
At a glanceSummarised by Seekless from the posting.
High School Diploma
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
Ability to comprehend and follow branch business procedures
Ability to work well as a team and independently
Ability to identify and solve problems when required
Strong computer skills
EXCEPTIONAL PHONE ETIQUETTE
Exceptional verbal and written communication skills
Ability to work in a fast-paced, self-directed environment
Positive attitude along with a strong desire to learn and adapt to change
Experience working at a customer service desk/counter
Post-Secondary Education an asset
Knowledge/experience in building supplies an asset
JDE 9.0 experience an asset
Skills
JDE
SUMMARY
The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products. This is a contractual engagement.
DUTIES AND RESPONSIBILITIES
May include, but are not limited to, the following:
•
Complete all company safety training and commit to working safely in all manners of the position
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Process customer orders, including custom orders, and price them accurately
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Co-ordinate all orders for timely and cost efficient shipping
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Process financial transactions according to credit procedures
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Answer telephones and process/respond to email requests
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Use the JDE system to process invoices and review/update receiving reports
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Prepare quotes and follow up accordingly
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Upsell existing accounts
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Provide overall support and after sales service to customers
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Other customer/administrative/warehouse duties as required
EDUCATION, EXPERIENCE AND QUALIFICATIONS
•
High School Diploma
•
Post -Secondary Education an asset
•
Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
•
Knowledge/experience in building supplies an asset
•
Ability to comprehend and follow branch business procedures
•
Ability to work well as a team and independently
•
Ability to identify and solve problems when required
•
Strong computer skills
•
“EXCEPTIONAL PHONE ETIQUETTE”
•
Exceptional verbal and written communication skills
•
Ability to work in a fast-paced, self-directed environment
•
JDE 9.0 experience an asset
•
Positive attitude along with a strong desire to learn and adapt to change
•
Experience working at a customer service desk/counter
WORK ENVIRONMENT
The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.
About the company
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples lives through our products and presence in the communities in which we operate.
Legal
Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.