SH
Shift4Issuing & Refund Operator
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Before you apply
LocationItaly – Rome Rinascente
Work modeon-site
Typefull-time
SeniorityEntry
Company size1,001–5,000 people
PostedNov 2, 2026 · 6d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must be fluent in English
Must be dedicated to service and customer satisfaction
Must be experienced in using office software
Must be trustworthy to handle large amounts of cash
Must be able to handle stress
Must be nimble but thorough
Must be a good team player
Other helpful languages in order of relevance: Chinese, Russian, Arabic
Previous working experience is a plus
Helpful: a commercial background
Helpful: experience in face to face customer contact
Helpful: experience in managing tills
Helpful: airport experience
Helpful: customer service experience
Must have a clean criminal record
Must be flexible in terms of working hours
Skills
office software
About the company
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Nature and aim of the position
Refund Global Blue Tax Free Forms at a Global Blue Refund Point.
Main duties and responsibilities
· Verify and refund Global Blue Tax Free Forms
· Ensure a satisfactory experience for our customers
· Prevent refunding mistakes and fraud
· Prepare reports as needed
· Observe Global Blue policies, guidelines and procedures
· The position may be part of a Downtown Cash Refund Office
Main KPIs
· Number of refunded transactions
· Refunding mistake ratio
Reporting and collaboration
· Reporting line: Refund Supervisor or Airport Manager
· Mainly cooperates with:
o Peers at same and other Refund Points
o Quality Assurance
o Refund Manager
o Merchants’ staff
o Sales organization
Background and Education
Nice to have
•
Helpful: a commercial background
•
Helpful: experience in face to face customer contact
•
Helpful: experience in managing tills
•
Helpful: airport experience
•
Helpful: customer service experience
Specific skills and knowledge
•
Must be fluent in English.
•
Other helpful languages in order of relevance: Chinese, Russian, Arabic
•
Must be dedicated to service and customer satisfaction
•
Must be experienced in using office software
•
Must be trustworthy to handle large amounts of cash
•
Must have a clean criminal record
•
Must be able to handle stress
•
Must be nimble but thorough
•
Must be a good team player
•
Must be flexible in terms of working hours
•
Previous working experience is a plus
Legal
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.