Client Support Specialist II
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Before you apply
LocationOFF GBR: London (Sancroft), United Kingdom
Typefull-time
SeniorityMid
Experience2+ yrs
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree in Business, Computer Science or equivalent work experience
2+ years of industry experience
Excellent written and oral communication skills
Solid organization and internal relationship management skills
Proficiency with Microsoft Excel and Word
Basic understanding of the global financial markets
Excellent listening skills and ability to relay information clearly
Ability to work in a fast paced team oriented environment
Proficiency with SalesForce, JIRA
Work flexible shifts between 7:00 AM and 17:30 PM
Skills
Microsoft Excel
Word
SalesForce
JIRA
Job Purpose
ICE Data Services is looking for a dynamic Client Support Specialist to join our team. The position is an integral part of our support team focused on our Pricing & Analytics product suite. The Support Specialist will work closely with Sales, Product Management and Development groups within ICE Data Services. The ideal candidate will have a mix of strong client facing experience and technical skills.
Responsibilities
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Consistently address and respond to all client inquiries professionally and with timely follow-up.
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Identifying data quality issues, recommending procedural and technical changes to improve productivity and data quality for ICE Data Services.
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Build and maintain relationships with various points of contacts ranging from exchanges to internal product groups for the purpose of communicating and resolving related inquiries.
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Detect and report client and internal trends while following through to ensure trend information is used advantageously.
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Act as a bridge between Business and Development and be able to translate the impact of technical changes to customers’ business needs.
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Interpret product documentation to understand and relay the flow and final delivery of the support information to internal and external clients.
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Capture and maintain detail production statistics and logs for production reporting.
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Engage closely with the technology and product management teams to help determine the best technical implementation methods as well as a reasonable execution schedule for various projects throughout the year.
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Key contributor for project related inquiries (Product Analysis Review Engagements, Client Metrics, and Scorecards etc.).
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Responsible to collaborate with Production Operation teams with the ability to relay information to colleagues and clients during production crisis/situations.
Knowledge and Experience
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A Bachelor’s Degree in Business, Computer Science or equivalent work experience is required.
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2+ years of industry experience.
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Excellent written and oral communication skills with proven ability to quickly absorb technical concepts and effectively communicate to non-technical audience.
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Solid organization and internal relationship management skills.
•
Proficiency with Microsoft Excel and Word.
•
Basic understanding of the global financial markets.
•
Excellent listening skills and the ability to, in turn, relay information clearly and concisely to internal or external clients.
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Enjoy and thrive working in a fast paced team oriented environment.
•
Proficiency with SalesForce, JIRA.
•
Work flexible shifts between 7:00 AM and 17:30 PM to ensure proper coverage.
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