Patient Relations Specialist (Labor Pool)
Read straight from Riverside's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$22 – $29/hr
LocationRiverside Regional Medical Center - Newport News, Virginia
Work modeon-site
SeniorityEntry
Company size10,000+ people
PostedOct 23, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
Bachelors Degree (Required)
Notary - Secretary of the Commonwealth within 1 Year (Required)
Previous experience in healthcare navigation and patient advocacy (Preferred)
Newport News, Virginia
Hiring Range
$22.10 - $28.70/Hourly
Actual pay is determined based on job-related factors such as relevant experience, education, credentials, skills, internal equity, and business needs.
Hours: Labor Pool (as needed)
Overview
The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff.
What you will do
•
Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction
•
Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families.
•
Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee participation focused on overseeing quality and safety standards as required by DNV. Participation in reoccurring safety meetings. Timely closure of open events related to complaints and grievances.
•
Prepares department budget and provides oversight; mediates to prevent litigation by working with customers to resolve their issues; service recovery
•
Responsible for conducting monthly HIPAA audits and HIPAA investigations as needed. Participates in education efforts to ensure best practice in patient privacy
•
Participates in professional activities, in-service programs, and committee assignments to enhance personal, professional, and institutional advancement. Provides educational presentations to community groups and agencies
QualificationsEducation
•
Bachelors Degree, (Required)
Experience
Nice to have
•
Previous experience in healthcare navigation and patient advocacy (Preferred)
Licenses and Certifications
•
Notary - Secretary of the Commonwealth within 1 Year (Required)
About the company
To learn more about being a team member with Riverside Health System visit us at https://www.riversideonline.com/careers.