Customer Success Manager
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Before you apply
Salary$140k – $180k
LocationUSA, Chicago, Illinois, United States; Dallas, Texas, United States; Kansas City, Missouri, United States; Minneapolis, Minnesota, United States
Typefull-time
SeniorityMid
Experience4+ yrs
DepartmentCustomer Success
EquityIncluded
Company size501–1,000 people
PostedOct 12, 2026 · 3w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
4+ year of experience in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
Experience in full commercial negotiations as well as some technical escalation
Experience and exposure working with networking or security software solutions
Excellent customer communication and presentation skills
Ability to effectively listen and truly understand the customer needs
Ability to influence and persuade at all levels and gain a 'Trusted Advisor' status with key stakeholders
Must be very well organized and able to work effectively in a nimble and fast-paced environment
Effective problem solver, shows ownership and wants to see issues resolved
Comfortable working within a geographically distributed team for a hyper-growth global organization
Solid technology background, ideally hands-on prior experience on at least a few of the following domains: Routing (static, BGP, EIGRP, etc.), Switching, SD-WAN, Firewalls, Proxy, Secure Web Gateway/CASB/DLP, Identity Management (SSO, SAML, LDAP, etc.), Threat protection mechanisms (IPS, AM, etc.), Load Balancing, Networking protocol analysis (TCP, UDP, IP, ICMP, etc.), WAN, MPLS
Ability to travel up to 25% of the time
Skills
SaaS
Routing
BGP
EIGRP
Switching
SD-WAN
Firewalls
Proxy
Secure Web Gateway
CASB
DLP
Identity Management
SSO
SAML
LDAP
IPS
AM
Load Balancing
TCP
UDP
IP
ICMP
WAN
MPLS
Benefits
Health insurance
Vision insurance
Dental insurance
401(k)
Stock options
Health savings account
Flexible spending account
Flexible time off
Paid parental leave
Disability benefits
About the company
Cato Networks is the converged network and security cloud for the AI era.
As AI reshapes cybersecurity, enterprises face a dual challenge: unlocking AI’s potential while defending against AI-driven attacks. Cato addresses both through a unified, cloud-native platform, providing the visibility and context to prioritize risks and stop threats in real time across users, applications, data, and AI agents.
Join us as we scale: take on ambitious technological challenges and shape the next generation of enterprise security at a company trusted by thousands of organizations worldwide.
About the role
As a Cato Customer Success Manager, you will be a trusted advisor to our top customers from deployment and throughout their journey to renewal. In this role you will inspire and support customer adoption and expansion and use your customer facing and technical acumen to lead our customers to success.
Curiosity - you have a desire to truly understand our customers’ business needs.
Creativity - you can find a sustainable path to yes.
Empathy - you connect at a human level with our customers and you genuinely care
Responsibilities:
•
Responsible for the full cycle health of the assigned accounts and ensure our customers continue to stay and grow with us and realize the full value of their investment in our technology
•
Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering)
•
Own and orchestrate Cato’s post sales motion, including conducting QBRs, product adoption maturity assessments, managing/owning renewals and upsells
Requirements:
•
4+ year of experience ideally in a Customer Success role at a high-growth SaaS software, technology vendor, or Cybersecurity company
•
Experience in full commercial negotiations as well as some technical escalation
•
Experience and exposure working with networking or security software solutions
•
Excellent customer communication and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional and compelling manner)
•
Ability to effectively listen and truly understand the customer needs, even if they’re not effectively articulated, and find sustainable solutions
•
Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
•
Must be very well organized and able to work effectively in a nimble and fast-paced environment
•
Effective problem solver, shows ownership and wants to see issues resolved
•
Comfortable working within a geographically distributed team for a hyper-growth global organization
•
Ability to travel up to 25% of the time
•
Solid technology background, ideally hands-on prior experience on at least a few of the following domains:
•
Routing (static, BGP, EIGRP, etc.)
•
Switching
•
SD-WAN
•
Firewalls, Proxy
•
Secure Web Gateway/CASB/DLP
•
Identity Management (SSO, SAML, LDAP, etc.)
•
Threat protection mechanisms (IPS, AM, etc.)
•
Load Balancing
•
Networking protocol analysis (TCP, UDP, IP, ICMP, etc.)
•
WAN, MPLS
Benefits
A reasonable estimate of the total compensation for this role, at the time of posting, is $140,000 - $180,000. Cato operates from a high place of trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skill set, experience, location, training, and certifications. If your requirements fall outside of this range, you are still welcome to apply.
Cato provides a competitive salary and comprehensive benefits plan. Benefits for this role include health/vision/dental insurance, 401(k), stock options, Health Savings/Flexible Spending Accounts, flexible time-off, paid parental leave and disability benefits.
Legal
As an EEO/Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status.