At a glanceSummarised by Seekless from the posting.
Must have4
Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology
Minimum of 2 years of related experience
Good command of both spoken and written Thai and English
Must have strong aptitude for technical of industrial equipment
Nice to have2
Good/expert in electrical & electronics preferred
Experience in the Industrial Coatings industry preferred
Eligibility1
Willing to travel and possess own car
Responsibilities
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Provide technical service support on schedule and at the highest levels of quality.
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Plan and manage assigned projects to ensure they are completed on time, within budget, and within scope of supply.
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Manage and co-ordinate with contractors and vendors.
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Support all local installations and train customer personnel in the proper use, maintenance and repair of equipment.
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Contact customers to schedule visits and to ensure customer satisfaction.
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Contact customers after servicing or installation assignments to follow up on work performed and build relationship with the customers.
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Conduct regular application and product technical training to ensure that customers are maintaining their equipment and optimizing its use.
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Complete service call reports and installation reports. Maintain records and documentation of each job.
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Provide regular feedback to sales and service team, highlighting unusual issues during regular/system integrator installation to report and develop action plan.
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Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable.
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Develop customer database, including types of equipment, parameter settings, type of guns, pumps, line speed, system integrator, material supplier etc used in all customer plants
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Maintain laboratory/test equipment in good working condition and work/service area as a conducive and safe environment.
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Submit weekly reports and other reports in a timely manner as required the supervisor.
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Be aware of inventory levels and advise customer service representative on critical parts to be kept in stock in Singapore office and available to fully support customer operation.
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Develop competent technical skills in all products for ICS
Job Requirements
•
Bachelor Degree / Diploma in Electrical/Mechanical Engineering or Technology
•
Minimum of 2 years of related experience
•
Good command of both spoken and written Thai and English
•
Must have strong aptitude for technical of industrial equipment
•
Good/expert in electrical & electronics preferred
•
Experience in the Industrial Coatings industry preferred
•
Willing to travel and possess own car
About the role
Provide technical service support and installations to Nordson customers.
Principal Relationships:
Internal: Local Sales & Customer Service Team, Nordson SEA ICS Team
External: Customers, vendors, and material partners