Service Desk Analyst
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Before you apply
LocationNorth London, UK
SeniorityEntry
Company size1,001–5,000 people
PostedOct 7, 2026 · 4w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Provide first-line IT Support
Responding to and resolving user issues via phone, email and chat
Logging incidents and service requests in the service management tool
Managing incident and request lifecycle
Prioritizing and categorizing incidents based on impact and urgency
Escalating complex issues to higher-level support teams as needed
Maintaining IT systems and infrastructure
Performing routine system checks and maintenance tasks
Assisting with software installations and updates
Ensuring compliance with IT policies and procedures
Adhering to ITIL best practices for incident and problem management
Documenting solutions and creating knowledge base articles
Providing excellent customer service
Communicating effectively with users to understand their needs
Following up with users to ensure satisfaction with the resolution
Hiring process
On average it takes 5 minutes to apply for this role.
About the company
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you unique!
Our global customer base is exploding and we need your skills to support us on this exciting journey! Don’t look back and submit your application before the opportunity passes you by…
Responsibilities
As part of your role, your responsibilities will include:
•
Providing first-line IT Support
•
Responding to and resolving user issues via phone, email and chat
•
Logging incidents and service requests in the service management tool
•
Managing incident and request lifecycle
•
Prioritizing and categorizing incidents based on impact and urgency
•
Escalating complex issues to higher-level support teams as needed
•
Maintaining IT systems and infrastructure
•
Performing routine system checks and maintenance of tasks
•
Assisting with software installations and updates
•
Ensuring compliance with IT policies and procedures
•
Adhering to ITIL best practices for incident and problem management
•
Documenting solutions and creating knowledge base articles
•
Providing excellent customer service
•
Communicating effectively with users to understand their needs
Following up with users to ensure satisfaction with the resolution
Should you not hear from us within 2 weeks, please assume your application has not been successful.