Device Support Associate - Nights
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Before you apply
LocationUnited States-Florida-Tampa
Work modeon-site
Typefull-time
SeniorityEntry
Experience1–2 yrs
Company size10,000+ people
First seenNov 7, 2026 · 1d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
High School Diploma or GED
1–2 years of experience in IT support or healthcare technology environment
Familiarity with Windows OS, mobile platforms, and basic networking
Strong customer service and communication skills
Ability to work independently and prioritize tasks in a fast-paced environment
Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar)
Skills
Windows OS
ServiceNow
Remedy
About the role
The Device Support Associate plays a critical role in ensuring the functionality, safety, and availability of IT devices throughout the hospital. This position supports end-users by troubleshooting hardware and software issues, maintaining inventory, and coordinating with vendors and clinical staff to ensure timely resolution of device-related concerns. The associate works closely with clinical teams to minimize downtime and ensure optimal patient care delivery through reliable technology.
Essential Functions:
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Provide on-site support for computers, label printers, mobile technology, standard/non-standard local software used in clinical and administrative areas.
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Perform routine maintenance, updates, and configuration of devices.
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Respond to service requests and incidents via ticketing system, phone, or in-person.
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Collaborate with biomedical engineering and IT teams to resolve complex device issues.
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Maintain accurate records of device inventory, repairs, and replacements.
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Assist in onboarding and training hospital staff on device usage and best practices.
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Ensure compliance with hospital IT policies, HIPAA regulations, and safety standards.
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Participate in device lifecycle management including deployment and decommissioning.
Education Qualifications:
•
High School Diploma or GED
Experience Qualifications:
•
1–2 years of experience in IT support or healthcare technology environment.
Skills and Abilities:
•
Familiarity with Windows OS, mobile platforms, and basic networking.
•
Strong customer service and communication skills.
•
Ability to work independently and prioritize tasks in a fast-paced environment.
•
Experience and knowledge with ticketing systems (e.g., ServiceNow, Remedy or similar).