Leads by example through leadership values
Promotes the company mission, vision, values, and brand
Develops and maintains strong relationships with funders, staff, partners and employers
Organize and facilitate Community Relations Council (CRC) meetings through community engagement, partnership development, and program visibility.
Fosters a positive, inclusive and accountable culture
Establishes a motivational, collaborative, and innovative work environment that fosters excellent customer experience and results
Provide ongoing training and communication to ensure staff are always up to date on new processes and changes.
Ensures compliance to meet or exceed expectations.
Maintains community relationships within the City of Cleveland and surrounding areas.
Responsible for meeting the goals and objectives outlined in the contract.
Ensures all laws, rules and regulations are followed as outlined by the contract.
Ensures a positive guest experience.
Performs quality assurance monitoring.
Fosters a positive culture.
Ensures proper practices regarding record keeping, control systems, and reporting. Develop and implement strategic plans for Admissions and Career Transition operations to meet or exceed departmental and center goals.
Provide leadership, coaching, and accountability for staff responsible for outreach, enrollment, placement, and post‑program services.
Ensure compliance with all federal, state, DOL, and organizational policies and procedures.
Monitor departmental performance metrics and provide continuous improvement strategies
Lead and expand community outreach initiatives to increase program visibility and attract eligible youth.
Build and maintain partnerships with community organizations, schools, agencies, American Job Centers, workforce boards, and local employers.
Oversee the development of outreach strategies, materials, events, and presentations to effectively communicate Job Corps program benefits.
Ensure staff conduct consistent, high‑quality outreach aligned with recruitment goals and compliance standards.
Monitor outreach performance and adjust strategies to maximize applicant interest and enrollment outcomes.
Guide recruitment initiatives to attract eligible youth through community partnerships, agencies, American Job Centers, and public events.
Oversee applicant orientations, interviews, and enrollment assessments, ensuring quality interactions and compliance with parental/guardian involvement requirements when applicable.
Manage all applicant documentation processes—data entry integrity, scanning, quality assurance, and procedural adherence.
Coordinate onboarding logistics, including travel and center placement, ensuring a smooth transition for incoming students.
Career Transition Oversight
Direct assessment processes for graduate readiness and ensure placement in employment, military pathways, further education, or advanced training.
Lead efforts to secure timely and sustainable job placements and retention outcomes.
Develop and maintain strong relationships with employers, One‑Stops, state agencies, and community partners to expand placement opportunities.
Ensure ongoing support for graduates, including referrals to necessary services that support long‑term success.
Model and reinforce employability and Career Success Standards (CSS) across all team functions.